My salesman Nate showed us all the features on a new CT6 but they didn’t have the color I wanted. Another salesman overheard me wanting a white one and about 15 mins later pulled up with a 2017 that had everything I wanted . They let me take it overnight and I came back and bought it . Couldn’t be happier.
I brought it in for a tire issue but also because it was nearing the new oil service life and had a small rough idle issue. They listened to my concerns, checked the idle, changed the oil, rotated the tires and quickly notified me via text that it was ready. That’s how service is supposed to work. I wish I had that good of an experience on the sales end.
I would like to compliment one of your employees, T Thurber, for the excellent service he provided Jan 9, 2018.
I recently relocated to Wichita, KS and the prospect of having to spend hundreds of dollars, according to one estimate I received from a another repair shop left me feeling anxious.
Mr. Thurber discovered the problem was due to a defective part. The honesty, integrity and professionalism displayed exceeded my expectations.
I will continue to do business with Eddys Cadillac Chevrolet for year to come.
I am proud to say that i can update a prior review of an oil leak on a remanufactured engine that the service department installed. After a conversation with General Manager and his review of my oil leak it has been repaired. I wish that i had not had to go as high up the ladder as i did, but the outcome was good.
Everyone on the staff was great, I bought a car from 500 miles away, Jimmy pointed out and took pictures of small flaws that I wouldn't have noticed to make sure there were no surprises, I was in and out in less than an hour and I was completely happy with the entire process!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Amazingly helpful staff that was very understanding to your specific wants and budget. They will work with you to try and make the car you want fit in you monthly payment budget. The warranty they offer with their cars is amazing and inexpensive to add on.
Great selection of both used and new cars at competitive prices!
My salesman was Johnny Ballinger and he was amazing and made the experience relaxed and as stress free as possible.
I will defiantly be buying a car here again in the future.
This is the fourth car my wife and I have bought from Lubbers. Always a great experience. Let's face it, new cars always cost a certain expected amount. With that said, when I compare my cost to other places, I always find that I got the best deal possible at Lubbers. Couple that to the fun, laid back, yet very professional treatment I get, I've never felt better buying a vehicle. Best possible place to buy a new or used car, in my opinion.
This is the only place I would buy my cars, if they don't have what I am looking for I can wait. Very personable, Great customer service. Facilities are very clean and well maintained. Competent staff look into any issues that you may have and polite to boot.
Flew in from SoCal for a special 2015 Camaro Convertible I found on line. My sales rep was Emily. She had everything ready including a detailed car and all paperwork. She made the process easy and stress free. Emily invited me to have a quick lunch while I was there. The dealership puts out a deli sandwich and pizza spread on Saturdays. All in all , a great dealership experience. Thank you Em.
If the dealership can make a transaction this easy for an out of state sale, I imagine local sales would be a breeze.
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