I highly recommend seeing Andrew Meyer at Wallace of Bristol if you're in the market for another vehicle. He went above and beyond to help me find exactly what I wanted/needed. He was personal, knowledgeable and friendly without being overbearing or pushy. All of the staff was very friendly to work with from start to finish.
I had an excellent journey throughout the purchase of my new Jeep Compass. I had the opportunity to work with Robin through email and texting to seal the deal. She was great to work with. She was not working the only day I could make the 2 hour trip, so she handed off all the documents of the deal to another salesperson, Jason. Upon arrival at the facility, Jason met me before I could get to the building. He was also great. The finance guy was also wonderful to work with. Sorry, I can't remember your name. He was certainly a live wire. Keep me in conversation the whole time. I was in and on the road within 2 hours. Great deal.
Great Service, short waiting time, clean facility.
by James Parris from Bristol, Virginia
December 28, 2015
We are always satisfied with the service. This time, my wife brought the car in and had questions regarding the Navigation aspect of the CUE. We had just updated this on our 2013 SRX. A technician took her to a new model SRX and spent about 20 minutes with her, going over the Navigation until she was comfortable with all aspects of that. We are very happy with Bill Gattons and with our Cadillac and will probably be repeat customers.
Purchased a new High Country Silverado for my father this week and cannot express in words how pleasant the experience was. Tim Copenhaver and Chris McCall were a pleasure to work with and I highly respect their professionalism and courtesy during this process. It couldn't have been easier and I received a great deal. Both me and my dad can't express our gratitude enough to Champion and both of these gentlemen.
The truck I bought had a fuel sensor problem. Mechanic told salesman, Devery Padgett not to fill with diesel until fixed so there would not be excess of fuel in tank. When I went back to pick up truck salesman refused to put any fuel in Tank ! Everyone else was great, but expect a man to be of his word? This is why low ratings and would not purchase again from him!
I was unsure of the Colorado, but soon realized this was the vehicle for me. Doyle was there when I needed the assistance from the moment we shook hands to when I drove off the Bill Gatton lot with my newly purchased truck! It was great deal and the service was spot on aside from the knowledge of vehicles; Doyle feels like that buddy that'll piggyback you to the end. Overall highly satisfied with this place and will return for my next vehicle.
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