Ryan Is A Class Act
July 1, 2018
My wife and I visited Ryan on 7.1.18. If you look up this date, it is a Sunday, which is outside of his business hours. We had spoke with Ryan the previous day about one of the vehicles he had listed (a 2015 White Subaru Outback Limited w/ 77K miles), but were unable to make it to the dealership on that day. Ryan offered to stop in on his day off and even delayed his departure to the lake with his family to accommodate our visit (2.5 hour drive). I spoke with Ryan on the phone prior to the drive and asked detailed questions about the vehicle and the condition, and he was very straightforward about a few minor blemishes and even (knowing my wife is pregnant) mentioned that he felt the AC wasn't as cold when he first started the car as he thought it should have been. It quickly cooled down and was completely fine, but he certainly was concerned with the car's functionality for my wife and our unborn child. My wife commented after our visit how impressed she was with Ryan. When Ryan and I reviewed my vehicle for trade in purposes on a HOT day, he noticed my wife's discomfort in the heat and quickly offered to have her sit in the AC'd office and brought her a bottle of water, after he and I got back to business (I later felt bad because I had not even noticed my wife's discomfort). We ultimately did not purchase the car as it did not have a feature we believed it to have, however it was OUR FAULT as a sales person from A DIFFERENT dealer indicated that all Limiteds from 2015 to 2018 had keyless (key feature for wife as she will have her hands full and will not want to dig for keys), however only 2016 and later have this feature. We still undecided and may return to purchase, however this is for the wife to think over. DO NOT HESITATE TO VISIT RYAN, you will NOT regret it as you will quickly understand why I felt compelled to write this review, which is not something I do unless I have a very GREAT or very negative experience.
Thank you again, Ryan, we truly enjoyed you as a person and as an honest, trustworthy businessman.