Cassie did a great job helping with us being from Indy and needing to make sure the truck was what we wanted before making the drive up. The only disappointment was they did not fill up the vehicle and the detailing was fair.
Jacob Ferguson was very helpful answering all our questions about the technology features and helped us through them. Polite and friendly staff including sales manager Jeff Franke ,financial personnel Omar Jimenez, general manager Kasey Shirey and our salesman Jacob.
I recently experienced the guys at Mike Anderson Chevrolet and the outstanding customer service they provide. I was looking to purchase a truck and although I did not buy that day I came back after visiting some competitors because me experience was so much better. I would recommend Ollie and his team to friends and family.
I recently had an accident where my truck was totaled and I was looking at used trucks on car fax. Jason Barnes was great to work with through the entire process. He emailed me and I told him I wanted to test drive a truck I found online. He was very patient and was willing to help any way he could. I actually test drove two trucks and bought the second one.
Jason is a super nice guy and he answered all my questions. I’m not sure who was more excited me or Jason! I will recommend Jason and Bart’s Car Store to anyone who is looking for a truck! Everyone that helped along the way to getting me in my new F150 I thank you very much!!
Justin fits the role of an automobile advisor, not what we typically think of when we think car salesman. He is a straight shooter and open and honest hroughout the whole car buying process. We never felt pressured, we felt supported through our decision. He spent hours with us explaining the leasing versus buying and never once did we feel rushed or an inconvenience. Then after we purschssed the car he took a great deal of time going through all the features of the Jeep. He also assured us that he wasn???t just our advisor through this purchase, but also throughout the entire time we have the vehicle until our purchase. We???ve owned the car for 5 days and we know for sure we our Jeep owners and customers of Justin???s for life.
Other than taking a long time to agree on price it was a good car buying experience. Both salespeople we worked with we???re good and Tex in finance was very friendly and easy to work with on the dreaded paperwork.
I would like to commend Fort Wayne Toyota service dept. for their professional assistance repairing my 2016 Tacoma. The master Tech, service advisors, service mgr., rental/loaner person all were very helpful and made my experience worry free.
Great job men and women.
I have been searching for a new vehicle for a while and Brooks has been helping me the whole way and finally found the perfect one! He made the process quick and easy. He also treated me with respect and gave and explained to me all the information I needed without feeling overwhelmed. I highly recommend Brooks and the Hiday team (sales AND service) to anyone in need of a car!
Very helpful and courteous. Even called me back promptly to help me and answer my questions. The Lady even told me to call back when I was ready to buy. She was very polite and friendly. I liked that she was not not pushy.
Just bought a used Ford F-250. Very, very smooth transition. I’m not used to this kind ohhf car dealership. They don’t push you into your decision and I appreciate that! 2/12 hour drive from Lafayette Indiana well worth it! I’ll definitely be doing Business with them again for my next vehicle purchase! Thanks so much Corey & Ryan!
I do not own a Buick or GMC, I own a Jeep. Whole down in Indiana from Michigan my Jeep's head gasket needed to be replaced. The jeep only has 73,000 miles on it so Mike in the service department called and was an advocate for me by calling the local Dodge / Jeep dealer to see if they would fix this problem. Jeep / Dodge would not help at all even though the car had under the 100,000 mile warranty (but was over by 3 months). Matthews GMC fixed my car and gave me a GREAT price. Even though I live out of state, they went the extra mile. They know that a are dealer just doesn't sell cars, but is a continuos relationship with the customer long after the car is delivered. If I lived in Indiana and was looking for a car - Matthews Buick GMC would be my first stop.
Everyone I dealt with on this lot was very helpful. I fully appreciated the effort Ron put in to find me the car I wanted. Nick, in sales, was also very helpful and made the hand off of the car a very pleasant experience. Joe, who worked with us in financing the car, made a normally tedious experience a pleasure. We will be back when it is time to get another car.
Awesome service, and not too pushy. I was concerned about the car’s brakes after test driving, and they had them replaced the next day first thing. They held the car off the market for me until I could get there the next day!
As good as many of the awarded others, nice family business!
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