This is our third vehicle we have bought from this dealership and have always had great experiences. We had car trouble 3 days after purchasing our vehicle. We were able to contact Frank and he put us in touch with the right people and got us taken care of even though it was 8 at night. We were towed and given a rental to continue with our trip. The sales managers and Don went above and beyond to get us taken care of and to make sure our vehicle was fixed and taken care of. Don kept in touch with us daily to let us know the status of our repairs and it was a big relief knowing we were being taken care of while out of town. The only downfall of this was of course the vehicle trouble but also the sales process. Our salesman Paulino kept having to ask my husband what his name was and the overall experience with him was not what we have experienced in the past. When we had the car trouble everyone was very apologetic and went out of their way to help us, the only response we received from the guy who sold us the vehicle was "Oh, well that's nothing I can control". We will continue to purchase future vehicles from this dealership and I recommend to anyone purchasing a vehicle to always ask for Frank!
Llegue pregunte por Cesar me recibió y me atendió muy bien. Me llevo un criterio muy bueno de el y del gerente porque lograron lo que nadie pudo lograr que yo tuviera mi auto nuevo en ningún otro lado me atendieron como el y el gerente son dos trabajadores marxnifico y con muchas experiencias estoy muy satisfecha
Isaia was great to work with and he was very helpful and knowledgeable about the Chevy Suburban that I purchased. I really liked that he was not pushy and was very patient with me as I asked questions.
What a fantastic experience! Terez made buying a car fun somehow, and he actually cared about making sure I was happy and safe in my new Lincoln. What a fantastic guy, cant say enough good things about him!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
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