I have always tried to avoid buying from a dealership because of how it made me feel. Vidmar Honda was really deal changer for me. First I had my older vehicle serviced at this dealership. I was always impressed with the honesty and integrity of repairs they did and recommended. I never felt pressured or duped into unneeded repairs. This gave me extra trust in purchasing a new vehicle from them. I was not disappointed as the sales associate was supportive and not pushy. She also oriented my wife and I to our new vehicle like I have never seen before.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
My experience at this dealership was fantastic!!! While rebuilding my credit, I felt financing a vehicle would be nearly impossible. I’m so glad that I stopped here before giving up. And I’m so glad that Brandon Dazzio was the salesman who was available to help! He spent FIVE HOURS working to get me finances with terms that I was comfortable with and I drove away with a car that I never dreamed I be able to finance! I’m so happy with my vehicle, with my car buying experience, with Carpros and with Brandon! They are all rockstars! ❤️
We bought a truck. Payments were higher than we wanted but need this size of truck. We do like it and sure it will fit our needs. The salesman is very helpful. But this is not the first time we bought a vehicle from you. We would recommend this dealership to others. We have several family members that have bought vehicles here. Thank you allan and margaret haines
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Jerry Cordova by far out of any salesmen I have every worked with had every question answered with definition and explanation.
Did not pressure me one time and got me from the truck I wanted to the actual truck I needed and wanted. I recommend to go to south west motors and see Jerry Cordova for your next vehicle. Very thankful Jerry.
Mike Peterson was our salesman. He approached us promptly & was helpful in determining exactly what kind of vehicle we were looking for. It took a little time, but we are happy with the Toyota Camry he found for us. Also, your entire staff was friendly, courteous & personable. The whole overall experience is one that you should take great pride in. We felt comfortable & not pushed or rushed. That's important to us. Keep up the good work. When we are ready for another vehicle we will be back!
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