The Service Agent Marcus is so professional with a nice personal touch by providing assistance to my questions about the features. Plus the group all work together so there was no long wait when one agent is not available.
I had concerns about my service the prior week as my tire pressure was not noted. I informed the service manager who invited me to come back in and he would have my tires checked again free of charge. They found a problem and repaired it quickly. They are the best!!
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Thank you so much for making my car buying experience so nice and easy. Dealing with the guys at Katy Auto Group was so much easier then dealing with previous big dealerships that I had been to. There was no pressure at all put on me to buy the car. Thank you for helping me get my new car!
The cardealership overpriced the merchandise,of course U must make some profits BUT please NOT 2 much compare w/the condition of the car after embalming it a lot!Overall it's ok .U must make a very good judgement B4 U decide 2 buy
I work with Maria and Dee they are the best they got us in and out quickly.They worked with me and my son.They got me in a nice car thanks you guys....
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