First estimate to have new tires installed was 12pm, then 1:45pm, then 4pm. It was too late by then so I had to pick the car up the next day. I wasted a day waiting for my car. They did give me a loaner though so that was good
My husband Paul and I recently purchased a '06 Saturn ION from CarMax in Kearney Mesa. We were greeted with friendly and professional service. The purchase went smoothly and we are happy with our Saturn Ion.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I did a lot of research prior to deciding on a Jeep and Carl Burger was best dealership. I drove up and I was greeted by Mary and it was a smooth transition from there. I told her exactly what I wanted and she wasted no time in making it happen. Side Note: I brought my 2 kids and the team was so great to them (offering them snacks/water) they have a tv section and a small kids play area. I had a wonderful experience and will be sure to recommend Mary Roberts any chance I get.
I was meet right away, my maintenance was explained to me, and I was told how long it would take. Maintenance was done pretty close to the stated time frame, but it took a little time to get my vehicle from the maintenance area.
Dropping off car. Service guy was nice. He needed help as to what to do , how to handle my extended service contract. He didn’t know who to call and how to charge my rental. I had to school him
Status. I don’t get a call the first day no update till 2 nd day evening. Then a call at night saying car will be ready 3rd day and when to pick up.
Pickup. When okay. Different service admin. My guy was off. He was good. Took care of my rental extended warranty stuff. I paid deductible of 200.. total for AC repairs was over 1600.00. Woohooo. Saved. I just waited 15 mins for my car after paying. They didn’t here to bring up car.
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