I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Coming in for a older car left with a brand new one!
by 10010783Chs from DealerRater.com
November 5, 2018
The service here is outstanding! Everyone is super nice and will make sure you leave with a vehicle! I???m super happy I decided to go with this company! Definitely recommend for anyone looking for a new vehicle!
Ms. Deibler, was our sales person when we bought a new 2019 Hyundai Santa Fe. She was an amazing, professional, courteous amazing sales person to work with. I have bought several cars brand new and have never had such an enjoyable, painless experience as I had with Ms. Deibler purchasing this vehicle. We, my wife and I were waiting to be helped as othe sales reps passed us by, Ms. Diebler politely and kindly asked if she could help us and from that introduction took care of us every step of the way, through the car buying process, which can tend to be a tedious and daunting process. Ms. Deibler made the process very pleasaurable, not only pleasurable but pretty expediant. Most car sales I have experienced take about four hours, this took only two. Kudus to Ms. Deibler for her can do attitude and above and beyond unwavering comment to customer service. We couldnt be more thrilled with our purchase or buying experince at Fitzmall with Ms. Molly Deibler
Jason and Mike worked after hours to get me into a new (2019) Colorado. I appreciate the friendly no complaints can do attitude. Jason also gave me a follow up call a few days later to see if everything was good. Thank you guys! Tim
We've been looking for a Suburban with specific options and color combination. David Harrison never gave up the search until he found the perfect one! All of our boxes were checked and it's beautiful. On top of finding our perfect Suburban, we got an outstanding trade allowance for our Tahoe. We couldn't be happier.
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