Erik Brown was very knowledgeable, friendly, and personable. He showed us what we first asked about but he listened to our comments / wants and showed us a vehicle that fit us and we ultimately purchased. He showed us the different features of the vehicle and assisted us in setting up items we weren't familiar with. Gary(used car sales) and Dan (financing) were also extremely helpful & friendly. Gary worked with us to come to terms we were satisfied with and Dan provided options (one that I chose) to provide better future service. The only reason I didn't rate the Buying Process as excellent was because your computer system was up & down and it took 2.5 hours to get the paperwork completed.
Had a very good experience. The staff was very friendly. Jerry Jones was my salesman and he was very nice, he knew his job. He explained every thing very well. He showed me cars that he thought I might like and gave me the time to decide which vehicle I wanted to purchase. He was not a pushy salesman. I would recommend him as a very good salesman. He answered all of my questions very well. He did not try to sale me a car that I wasn't looking at. He was very informed about the cars he showed me. So if you are looking for a new or used car I would recommend Lynn Layton FORD in Decatur, Alabama. And would recommend Jerry Jones as your salesman. Thank you very much for your help.
We were on our way to Florida when our cars transmission started giving us trouble. We stopped at auto zone and they referred us to your Chevy dealership. It was on a Saturday so we left our car and was contacted Monday morning by your repair shop. Everything was taken care of and we picked up our car the following Saturday. Excellent customer service!!
Though we did not purchase a used car from University Kia, we were so pleased with Amber in the way we were treated, and her deep product knowledge. She answered our questions with clarity, and in so many ways understood our needs. Had our plans not changed, we would have made a purchase. My wife and I look forward to doing business in the future.
Bought my car in March. I couldnt have had a better buying experience. The purchase agreement was for first free oil change and tire rotation. I called and scheduled the appointment, arrived early, and went to the service department to sign in. Lets just say, there`s more personality in lettuce. The whole service department had a very stressful, lets dont make eye contact kind of feeling. The customers in the waiting room were wonderful - the Lynn Layton service emplyees, not so much. Being I live an hour away, I wont be going back. I was very disappointed after such a great buying experience.
Excellent sales staff and service department. Salesman was very helpful with the overall purchase.
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