I have been a customer of Bill Cram Chevrolet since 1994. I have bought cars, leased cars, had them serviced there and had damage repaired in their body shop. It is the only dealership I will do business with. No matter which department you are dealing with the employees are friendly, courteous and efficient. My recent business was turning in my lease car early and taking out a new lease. The salesman, Chip, and the sales manager, Tim, were a pleasure to work with. This is the best dealership I have ever done business with.
Although I did not visit the showroom or the dealership at all I did communicate with both sales staff and management through e-mail. They were responsive, provided me the information for which I asked, and gave me their bottom-line, out-the-door price. They followed up to ensure I got the best possible attention. I am impressed and would definitely consider buying a truck from them. The reason I didn't give them a perfect score is that I only have limited interaction with them.
My son purchased a 2014 Dodge Charger SXT AWD from Drivers Village 9/19/18. We purchased it from Dan in the Used Car facility. I could not have asked for a better purchasing experience. From Andrew Hilt, the internet sales person to Dan the sales associate, down to the financing dept.; they were all great and very helpful. we were very pleased with the vehicle.
They treated me very well and gave me good advice. All of my repairs have been covered thanks to their recommended coverage plan. They always give me a loaner so I never have to go without or depend on others.
The best experience I have had hands down! We will be going back to them around the spring time! Got us a newer, better vehicle (the 1st one was nice as well). When we asked for thexample new one, they worked hard and got us approved for a better rate and payment then the original approval! The whole staff was so friendly with our sons. It was a fantastic environment overall! I bet the whole staff is great to work with, but Grace definitely impressed us that day! Awesome to work with! They won't push you into something you don't want. You pick it, and they make it happen.
An entirely different experience. Our sales rep Austin was not only professional but a pleasure to get to know and work with. Everyone seemed to genuinely appreciate we were spending hard earned dollars, and not only made a deal appropriate for us, but we're low key and never "in your face", like most other cars attack dealers. Thanks to all especially Tim R. Vanessa, and of course a super guy we met named...Bill Cram whom while retired still offered a helping hand. Obviously he passed to his daughter now the director a sense of appropriate, and appreciative attitude towards their customer... You won't go wrong here thanks to you all. Tim & Jane PS ask them about the syrup....
Trisha reached out to me within a day of showing interest in a car. We set up a meeting for a test drive. I was contacted the same day of the year drive to be told the sold the vehicle at auction. I bought a car elsewhere.
I had my car in for repair on Tues. Nov. 13 and needed it back by the next week for holiday travel. Jim Lacey, Collision Center Manager did a thorough job of ordering parts and completing this repair a day early. He explained everything that needed to be done and went through the itemized bill with me. My husband and I were very impressed with the repair job that was done and the friendly customer service that was given to us, during a holiday week. Well Done Jack McNerney Chevrolet Collision Center!
Great place to buy a vehicle. Sales people are super friendly. Dealership clean . Great selection of vehicles. I bought a new truck from them and I would definitely go back.
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