Hi, I recently purchased a 2017 GMC Canyon SLT from another dealer with 1650 miles on it and something called Teen Driver was active on it. The dealer I purchased it from was unable to reset the Teen Driver mode and suggested I call GMC. After multiple calls to GMC, OnStar, and trips to four other dealers who all told me they had never heard of resetting the Teen Driver, I spoke with a women named Cassidy in your Service department who took down my contact information and told me that she would look into the issue and get back to me. The next day I received a call from Chris Proteau who had asked me to stop in when I had time and he would be happy to look into the issue for me. I stopped in to Lannan Chevrolet after work and Met Chris who took a look at my truck and was able to reset the computer in a matter of minutes. The great customer service that I received from Chris and Cassidy was exceptional and beyond any service experience I have received at any other dealer. Moving forward You will be my first choice for all my automotive needs.
Brought in my 1984 Corvette for a window regulator replacement. They no longer make replacement regulators and you have to retrofit one from a later C4 model. I brought my own part and was received right away. Mark was very informative and kept me in the loop throughout the process. Even though the job is notorious for being annoying, the tech did a fantastic job, and everything is working perfectly. Additionally, the window glass was cleaned, and the door panel was put back together with care before I received my car. Overall it was a great experience and I would trust them again with an unconventional job. And a big thanks to the tech
I recently leased a QP from Boch Maserati of New England although I live in Los Angeles! Unlike my local, Boch Maserati was very interested to have my business. The service I received from the General Sales Manager of the dealership, Sherine Dacamara, was truly exceptional. Sherine handled everything professionally with determination and care. Throughout the process of the deal, she had a great attitude, an easy and reassuring style, exerted tremendous effort and dedicated as much time as was needed to make sure my requirements are taken care of. She undoubtedly understands what it takes to service her clients and that is rather rare in this day and age. I am very impressed with Boch Maserati and it takes a lot to impress me. Great job Sherine and the Boch Maserati team!
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
The best sales person Michael Schroeder went well above from start to finish doing his job perfectly. . He came in on his day off to deliver as promised, my car. . I am in awe with the respect he extended to us. Very happy with my Q7. We will be back. Thank you Michael, you rock!
Jim Laferriere helped us get into our ???new to us??? 2016 Explorer and made it so we could drive off with it the same day we bought it! Love the car and Jim was such an honest, helpful sales person. We would go to him again in a minute.
I needed to downsize my vehicle. I checked on line a found a certified vehicle which appeared to meet my needs. I visited the dealership, viewed the vehicle ,talked terms and 20 minutes later the deal was done. A great experience. Having bought over a half dozen vehicles and having them serviced at the dealership I was confident in my choice. A cordial and helpful staff .
Everyone at McLaughlin was so helpful and nice the entire time. From Doreen in sales to Keith in finance to Dan Adams; it was a flawless experience. I decided to order a new 2019 and they kept me updated along the way. Did my finance over the phone with them so all I had to do was come in and sign the purchase agreement and I was out the door. No one pressures you here and offers guidance when asked. I???ve always had ???okay??? experiences at dealerships but this completely surpassed my expectations. I can confidently say that I will be back for my next one and will continue to recommend them!
The people here are really friendly and extremely helpful. They quickly made me feel at home and were able to help me pick the car I wanted.
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