I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
I went to this location after totaling my brand new car and I was in need of a used car. I went in and enjoyed the process from start to finish. After meeting with a salesman for a little bit, I was able to walk around and check out the lot without someone hovering over my shoulder. Once I decided on my choice, all of the paperwork from start to finish was run right in front of me without any disappearing to a back room or talking to the manager.
When I am in need of another used vehicle, this will definitely be my first stop!!
Ken and Erin did what they needed to to make sure that we got the deal of a lifetime. Ken never gave up he tried and tried each time he saw us to get us a New vehicle now we have a 2018 Malibu and we love it
I bought my 2017 Silverado at Capitol Chevy and always have it serviced there. Everyone is so polite and professional! I have been using Capitol Chevy for around 15 years and have always had good experiences there!
Ken Wiggins is a great Sales Rep, did a awesome job with the purchase of the car. The customer service received after the sale was awful! I was at the dealership 4 times in a month to have some repairs completed promised to me at the time of purchase. After the fourth trip my car was kept for 3 weeks to repair simple dings. There was poor communication amongst the body shop and the dealers. Not to mention the poor communication to me the customer as to what was going on with my car. I had to reach out to the dealership every other day to get the status of my car. Poor,poor customer service from the aspect of taking care of your customer and following through on terms of purchase.
Process went smoothly, Lisa had already checked out the best height vehicle for me & my needs...Chris kept the ball rolling with letting me test drive the options & the finance officer got the paperwork completely and as smoothly as could be.
Casey King is AMAZING!! Not only did she help me but she turly went above and beyond all she did for me 2day, had to bring my baby in that I bought from y’all for some services and Casey was there to help and make everything a smooth process for me! She even got me something fun to “play” in while waiting for my baby to be fixed she tried find out everything possible to save me some money and was just truly an awesome and AMAZING woman!! Will be working with her from now on for any needs I have!
Had a blown tire. Replaced two tires. Great service
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