Needing to buy a van while a hurricane is heading our way, definitely had me starting out in the negative. I spoke with multiple dealerships & physically went to six others. The service Jayson provided was completely opposite of what we experienced with all of the others. He answered all of my questions, addressed any concerns and wasn't pushy or in my face. And anyone looking to buy a car/van knows how rare it is to not have a fast talking, in your face salesperson. I knew what I needed when I went in & he respected that & didn't try to put me in something else. The young lady that processed the paperwork for me was also very pleasant to work with. We WILL be heading back next summer to buy my teenage daughter her first car & she's already made it clear that she wants Jayson to be who she works with!
Easiest Car Dealership to deal with.
by Gman from Torrington CT
December 26, 2018
Looks great, very comfortable truck to drive. Can't wait to take it home. Salesman made me feel right at home and I felt very comfortable working with him.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The worst truck I have ever owned, I warn people t
by Chevrolet is awful from Hanover Park, Illinois
December 30, 2018
I have owned this car for less than two years and have been into the service department more than 14 times. I don't make a lot of money in life and I finally could afford a new vehicle and this was the worst choice I have ever made in my life.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
You had us at hello...
by coachterri from North Stonington, CT
November 19, 2018
From the moment we arrived (used the clean bathrooms), we knew this dealer was professional.
They are experts in Chevy.
While I’m used to all the typical tactics that car salesman try, I didn’t find that here.
As most consumers today are knowledgeable, we knew what we wanted, and all the prices were right in line with market values.
Overall, it was an excellent experience.
My situation is probably unique, but I filled out an online form requesting they help me look for a 2009 Honda Fit. I submitted it on Wednesday, heard from Jay (salesman extraordinaire!) that night, and then by Friday, drove home with the exact car I asked for. That goes to show that University Ford is willing to move fast to get you in the car you want. They're also diligent about checking email and online request forms, so for those of us who deal best in the "virtual world," that's a major plus. They made the entire buying process as straight forward and painless as possible. Just an all around positive experience. I highly recommend dropping in to see Jay and the rest of the team (it's a small operation, which is also a plus in my book). I will definitely recommend them to friends and use them again someday.
Will never buy a Chevy Colorado again!
by Boughtapieceofcrap from Kansas City, KS
December 18, 2018
I will never buy again, nor do I recommend it to anyone. My remote start will not heat up the truck sufficiently. After complaining about the defroster not getting hot, I was told it takes 40 min for that to happen. So if you live anywhere where the temp gets below 32 this piece of junk will not defrost or thaw out! Only buy if you can store in garage!
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
by paperboy from savannah, ga
January 6, 2019
the 8 speed transmission is flawed, major shudder/vibration issues that have mine in the "lemon" category. 4 trips to the dealer for repair and no solution in sight. Come to find out this issue has been chronic for years with 8 speeds and GM still cannot address. Sorry I bought this vehicle.
Cost nearly $1,000 to fix the ignition switch within the 1st two years. Of course it was not covered in the warranty. Cost another $800 within the first 13 months which was not covered. They rotated the tires and messed up the computer for them. The car was showing low tire pressure on the wrong tires every single time. I would not recommend this truck to no one!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Impressive Midsize Truck
by Coldshot60 from st louis mo
January 3, 2019
This is my first midsize truck and i am quite impressed. I have always owned full size trucks for the power and towing. With the v6 engine this smaller but capable truck does the job very well and the gas mileage is great 24 HI way 19 city You do give up some space in the bed and the cab but I feel the performance more than makes up for it Plus a great entertainment system back up camera easy to read gauges and one quite smooth ride
Thank you Universal for being so flexible and being able to fit my car in for service on the same day AND also fix it so I could pick it up that day!! I have dealt with a lot of dealerships and I have never had a negative experience with you all. I appreciate all of you and your customer service each and every time I visit.
Mo ma's little big truck
by Royboy from Arlington Ia.
December 9, 2018
My wife used to have a H3, I sold it and was in the dog house , since GM no longer builds the H3 any more I got her the next best thing , the Z71 crew cab. She loves it with a 3 inch left kit, the truck still handles great and I won't worry about her in the winter time driving snow ice packed roads.
I would highly recommend Drew Velez. He was very honest, knowledgeable, and fair when searching for a new car. I was stuck between picking one of two cars and he took the time to find out what exactly I was looking for and helped me pick the best car, which worked out great.
Nicest vehicle I have own to date
by Brent cook from Allen MI
October 29, 2018
The truck met all what I was looking for in a truck and then some I’ve only owned it for three days but I am really enjoying it meets everything that I need in the family likes it and it’s comfortable and sharp looking
We could have not been treated better anywhere else from the second we walked in we were give space and once we were ready to talk to a Sales Rep they were 100% on point from the test drive of both vehicles to the sale and a follow up on how we are doing and enjoying our new Cruz. I recommend then for your next new Chevy if your from out of town looking for new car or truck.
Colorado Duramax Diesel
by Mark from Colorado Springs
October 15, 2018
I currently have 24k miles, and have owned it almost 2 years and have been trouble free and very reliable. The turbo diesel will zip up the Colorado (state) mtn passes like nothing while pulling my camping trailer. The mpg is pretty amazing as well, I get over 31 mpg when driving interstate and no hauling. Did I mentions its gorgeous appearance gets me compliments regularly? Very pleased! :)
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