I purchased my new Ram after a friend of mine bought one and told me about their service. My entire deal was struck over the phone and I picked up my truck without even test driving it. But that is a quirk of mine! They were Southwest Autoplex back in December but were already changing over to Sterling motors. They gave me lifetime free oil changes and since I only get to Jennings when I have court, they agreed to take me to court if I dropped the truck at their dealership.
Very impressive to me.
We want to thank Mr. Matt Miller for his outstanding service. He helped us select the perfect vehicle for our needs at a great price. The entire staff at Service Chevrolet are truly professional and caring. Our only regret is the we did not go to Service Chevrolet Cadillac five years ago. Service Chevrolet Cadillac is the best dealership around!
We love our Texan truck!
I recently bought a vehicle with Nissan of Opelousas and their staff was second to none. The whole process was a breeze and they made me feel very comfortable making this big purchase. I plan on doing more business with them in the future.
It has been my experience when dealing with the service department that they need a total reorganization to improve customer service. The service at the Chevrolet and Cadillac dealership in Jennings does not favorably compare with other service departments that I have dealt with in other cities. There is little coordination between the parts and service personnel to show when a part has been received for a service. They fail to notify the customer that the part has been received so the customer can schedule their vehicle in for the required service. When talking to the service representatives, their reply is that they are too busy and understaffed to follow up on each customer. The parts department doesn’t always inform the service department that the part has been received. So the customer keeps waiting to be called by the service department. This call is usually not made. I would hope the management at the Jennings Chevy dealership make a change on how the service department operates to provide better customer service in the future. A larger service department would help tremendously.
In dealing with Dons whole sale the service was awesome amazing and wonderful and would highly recommend them to anyone that???s looking for a vehicle and would like to give a big thanks to Chris and Aaron for the love they showed a me thanks guys bless you all .
Dana was much help. She told me when to come. They completed the work in under an hour. And it was at a great price. Much thanks.
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