I went to Jack Schmitt Chevrolet in Wood River, Illinois today and was treated with professionalism and greeted like a friend. I recommend that dealership to anyone looking for a dealership with integrity and a great selection of cars. I saw a truck on their web site, drove down the street to the dealership and the truck was actually on the lot at the promised price. The dealership made it a very pleasant and efficient process in buying my truck. Thank you Jack Schmitt Chevrolet! I recommend everyone to look at their selection and find a car or truck for you.
We had an excellent experience from our sales consultant, Mical McEuen, when we were shopping for a new car. He answered all our many questions about the 2018 Impala we were interested in. We would recommend that if you are shopping for a new or used car, go see Mical.
Daughters car was totaled by hail and suddenly looking for a replacement. Stumbled onto hertz in stl and Tom. Great experience and price on used Ford Focus. Very accommodating as we were traveling 3 hours for purchase. Would recommend and will consider them for future purchases
Walter Bernard was friendly, helpful, and professional. The car was exactly as advertised was competitive in the market. The finance staff did not try any high pressure tactics. I would definitely recommend this dealership to a friend.
They have no-haggle pricing. Their asking price on the car I bought was $2,100 under low-end Kelley Blue Book. No head games to take the extras: e.g., extended warranty, insurance or VIN glass etching.
My experience was great. The Service Advisor and very thorough, and alerted me to other issues that I wasn't aware of. In addition to the Emissions Inspection, the Sales Advisor advised me that one of my tires was in the yellow zone and that I also needed an Oil Change. As I am always short on time...I appreciate the Sales Advisors alerting me, while there in the Shop, so that I could handle/resolve multiple issues during one visit.
I worked with Nelson who didn't see like had a good grasp of what was happening in general. The recall was fixed but Nelson called me on Tuesday to tell me my car was ready but then said it needs tires. I told Nelson to go ahead and call my fleet company for authorization as I wanted new tires on the car. I wanted to purchase those tires from your dealership. Nelson said OK and that he would call me back later. He never did. He ended up calling me back the next morning telling me that my car was ready. I went to pick it up assuming that the tires were replaced. The tires were never replaced. So not only did this delay me getting my car by one day and costing the fleet company more money, it also cost Suntrup Ford money as I was hoping that you would replace the tires as well.
Brett Vaughn is the finance man! My salesman Dale Riley was amazing! He kept in touch every step of the process, and made sure I was good to go all the way until I drove off. Brett got me in and out and was very pleasant. As many dealerships make this a long process, purchasing my vehicle truly was stress free. They were very knowledgeable, and the facility was beautiful. Everyone was friendly. Thank you again Lou Fusz!
Smoky Jennings in Palmyra has phenomenal customer service. I went in for an oil change and was told the 4th oil change was free. I was shocked but pleased and when they brought my car around it had just been washed. Wow-I was impressed with their customer service.
They continually exceed my expectations!!! Amazing employees and service!!!!
As a side note, the woman I met while waiting was from Godfrey which is approximately 50 minutes away and she ALWAYS comes to Smoky Jennings because of the great service!!!
We both appreciate great customer service and I know I'll will definitely buy my next vehicle there!!!
Anita made everything right. I was originally unsatisfied with the car...mostly appearance. Anita went above and beyond to make it right. She drove to my workplace with a loaner. Brought my vehicle back to the dealership and made sure it was cleaned and detailed the way a Johnny Londoff used vehicle should be. It was then delivered to me back at work. The inside looked brand new and the outside was as shiny as ever. Unbelievable customer service. Highly recommend Anita!
Thank you so much for your service Christopher. You were thorough from start to finish. Love my new car! I would recommend anyone here again.
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