Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Test drove a few vehicles here. Didn't end up making a purchase here, due to unforeseen changes on my end. But was nice experience, pleasant environment. David Vandersteeg was helpful. Would come here to purchase a vehicle in the future, and would recommend it to others.
Got a call the minute the car I was looking for hit the lot. They were willing to fix any imperfections promptly. Friendly hometown atmosphere. Buying process easy and found an excellent rate for us to finance. Will definitely recommend Dan Goben Cars
It was a good experience working with Zach. He was very helpful and made sure the car we purchased was a fair deal and everything was working correctly with the car. Even put in a new battery after we told him we already wanted the car. Honest guy, good to work with. Would come back again.
We were very much pleased with the service we received when purchasing our used car. The dealer was easy to talk to and knowledgeable. Was willing to negotiate a price and we drove away feeling that we had gotten a good deal. The drive was worth distance to get the price we were willing to pay. Thank you Tom Pekarske
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