Fantastic service department @ Rick Collins Toyota
by College Prof from Sioux City
April 18, 2018
The service department at Rick Collins Toyota is fantastic! Tim, Penny and the service staff do an outstanding job of customer service. I just took my car in quickly to get a head lamp replaced and they even washed my car! I have bought/driven a lot of cars and this unequivocally is THE BEST service department I have ever dealt with. Kudos to all of you who treat the customer right and are so positive every time I come in! Additionally, my car is about 1,000 miles short of 100,000 and Tim today gave me an "advance estimate" of costs for the 100,000 mile checkup--WITHOUT my even asking. I just cannot say enough positive words about how great this service department treats the customer and services the customer's car! KUDOs to all of you!!!
We have had two issues with our truck like the transmition and seals but they have helped us solve them unfortunately they offered us an extended warranty and we bought it, it helped us a lot. The service is wonderful.
The only negative aspect was that my car was towed to the dealer on a Wed, I was without a car for five days, & it was repaired on Monday. The car works fine now.
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