Joe and Michael were the best and most friendly to work with. I had probably at least a million questions and neither ever made me feel as if I was bothering them. They even stayed open late to do our paperwork so we could get the car on a Friday night.
I drove an hour to trade my Mercedes for a Lexus they had taken in on trade and although the negoations started out slow and we couldn't come to an agreement that night, Jonathon said they would try and get some clarification on the value of my car and get back with me the next day. So I drove home that night thinking Yeah Yeah Sure, Whatever. I'd heard that before. Sure enough though Jonathon called the next morning and after just a little bit more negoation we were able to come to an agreement and the deal was done. I drove back at that point and picked up the car. I say all that to say that even though they could not make a deal that worked for me that night, they kept trying to get me a deal I would be happy with. I've bought quite a few cars from the so called upper end car dealers in and around Charlotte and never has it been so simple and easy to just go in and purchase a car. Oh and by the way, during that night while I was waiting to hear back the price had dropped on the car on line and although they didn't know that. When I brought it to their attention thinking it would " No you've ask for to much already, the deal is what it is " But no, they honored it without question. These are just really good people to deal with.
So if you ever need a deal on a vehicle go and see Jonathon Arrowood. As they say " You'll be glad you did " But if your not go back and see them I'll bet they make it right.
I worked with Jerry Snyder to purchase a vehicle from out of state. The whole process was extremely smooth and painless. Emails were answered quickly and the vehicle was exactly as described. They offered to pick me up from the Charlotte airport over an hour away, filled up the huge fuel tank in my vehicle before I left, and thoroughly cleaned the vehicle before I arrived. Jerry and the rest of the staff were fantastic, thanks guys!
This process went as smoothly as possible. From the time we enter the building and the time we left with our new car was handled in the most professional way possible. Thanks to the team at Morganton Honda for this great experience
Took my car in for an inspection. Got a free alignment check. Was in and out quickly. My service rep Tommy was great. Kept me informed. Even the service manager Mr. Jenkins met me before I left to ask about my visit. Great Experience
Friendly sales personnel who deal with you in a straightforward way. The service department is courteous, knowledgeable, and helpful. The facilities are smaller than some dealerships, but they are clean and offer more personal attention than the larger dealerships.
The service Dept. are well on their toes,I highly rate them for each & every time I have had my Impala serviced there.Steve, has surely got the best public relations of all ! He makes sure you are happy with this dept. through your visit !
I would like to think Clay Morris for the exceptional service he delivered when I was shopping for a Dodge four-wheel-drive 3500. After telling him what I was looking for he had a vehicle lined up for me to test drive, then ran the numbers the next day, and also made the purchasing of this vehicle pleasurable. He even emailed me the credit app so it would help expedite the process. Today he had the paperwork ready for me to sign because I personally fill my time is valuable. One top of all that my other Dodge ram I purchased from Steve White years ago had a recall on the air bags, he lined that up to be fixed the same time I was purchasing my new truck so I did not have to make another trip. Once again I can not stress how easy this experience was thank You again Clay Morris for the service you delivered!
the dealership responded to my request in a very timely manner. they answered my questions and did not harass after contact. still have not made a deal, but will soon.
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