This was by far the very best car buying experience I ever had. Everyone I interacted with were professional, sincere and respectful to me! No pushy salesmen here either on the floor or in the finance office!
Our salesman Nate and Dave, the sales manager, at Michael Bates Chevrolet were both very helpful in finding us a great car that is safe for our teen driver. I feel highly satisfied with both the price and many discounts we were offered during the purchase. The best part was when we were offered to take the car and test drive for the weekend and return on Monday. We had the time to make sure the car was a good fit for our teen and didnt feel pressured with our purchase. Thank you Nate and Michael Bates Chevrolet!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
This was our first time leasing a vehicle from Michael Bates Chevrolet. Jeremy Bordt and Bob Kapp did an excellent job of getting us into the best vehicle that was in our price range. Me and my husband are difficult and picky people to work with, and the sales staff was patient and gave us exactly what we wanted. Thank you for your patience and determination to make us happy customers!
I found a truck I wanted on Cars.com and contacted the dealer. The salemen told me that when he went to pull it around he noticed a puddle and set the vehicle up for service. To make a long story short, the truck needed transmission repairs and the service department told me the truck was not available to sell until it was repaired. It is nice that they made sure the repairs were handled, but I wasnt kept informed and needed a vehicle quickly, so I purchased from another dealer.
Bill Crispin Chevrolet has the best customer service when buying a car! I totaled my car (hit a deer) on a Sunday evening, my insurance adjuster came out on Monday and determined that my car was a total loss and on Tuesday I contacted Bill Crispin Chevrolet who had me in a certified pre-owned Chevrolet by the end of the day! My salesperson was Lacey Parker, who was fantastic! She had the vehicle and all of the paperwork delivered to my place of employment! She made it easy and painless! Good job Bill Crispin Chevrolet for treating your customers right! It's so hard to find this type of service anywhere else! A Customer for life! John Castle
Dealership was clean and immediately received service from Dan Schulte, Sales representative. Dan was very professional and not pushy. Was willing to negotiate/work on price. Would work with Dan again!
Kathy McFarland gave me excellent service. She made the process seamless and easy. I haven’t had to purchase a car for 21 years and Kathy was so supportive and helpful! Thank you so much for your caring support and service. I leased a 2019 Chevy Equinox. My first time ever leasing a car.
Any dealership winning awards year after year is no coincidence! Great sales team, John Blanchard and his manager are top of the heap! Thorough, considerate, went the extra yard again and again listening to the customer along the way! Smooth transaction, knowledgeable of the product specs and incentives. Pleasurable experience from start to finish! Highly recommend Pat Milliken and John Blanchard.
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