Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I've had the best experience ever at a dealership. Sales and finance were very friendly, providing a world class customer service. Timing was beyond my expectations. From the test drive, to delivering my new vehicle, my day was still wide open in oppose to spending many hours wheeling and dealing with no results in my favor. Jim was straight forward, meeting my desired vehicle and financial/monthly payments goals in less that 20 min. We are really looking forward to going back to Stewart Chevy/Jeep/Dodge in 2 months, buying a new car for my husband as well. Made in America and sold at Stewart is the only way to go!
We went to Michael Stead Hilltop Jeep to look at the New Jeep Cherokee. I knew what I wanted. We meant Dave Holt , Internet Manager. He took the time to try and find me the Cherokee I wanted, however we could not locate one. Dave suggested we order the Jeep Trailhawk just the way we wanted it. So we did. He keep in contact with us each week to let us know how the build was coming along. Today we picked up our New Jeep Trailhawk. It was better than I thought it would be. Dave took the time to explain all the features. I just love my New Cherokee and would buy my next car from Dave Holt. If you want a fair deal and great service go see Dave Holt at Michael Stead Hilltop Jeep
Art, Stewarts Cadillac Service Writer, is a great guy! Knows his stuff, doesn't mess around he gets it done right the first time and takes great care of his clients.
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