The general manager and service manager went out of their way to reach out to me after a bad experience with the service department. They took actions to correct their lack of communication with me during the repair of my car! It’s not easy dealing with irate customers. They turned my bad experience into a good experience! Thank you!
A great dealership with a large selection. No hassle from the sales reps which makes for a more enjoyable experience. See sales rep Mark Ford for a great deal. I highly recommend Mark and the Donohho dealership.
Jamey Carson was a pleasure. He made the experience pain free. We found one issue during the test drive (windshield wiper issue). However, Donohoo is ordering the windshield wiper motor and repair free of charge. I would recommend this dealership.
THIS HAS BEEN MY FIRST TIME DOING BUSINESS WITH RICHARD HUGHES AUTO BUT I WILL ABSOLUTELY DO MORE IN THE FUTURE. THE STAFF MADE EVERYTHING VERY SIMPLE AND ONCE I DECIDED ON A WORK VAN, I WAS IN AN OUT! YOU CAN TELL THIS IS A FAMILY RUN BUSINESS THAT CARES BY THE INVITING WAY YOUR TREATED. I WILL MAKE SURE TO TELL MY FRIENDS AND WORKERS HOW RICHARD, BRYAN AND ERIK OFFERED GREAT SERVICE AND A EVEN BETTER PRICE!
I HAVE BEEN DOING BUSINESS WITH RICHARD HUGHES AUTO FOR MANY YEARS. THE PROFESSIONALISM OF THE SALES AND FINANCE TEAM ARE BAR NONE! RICHARD AND BRYAN ALWAYS MAKES ME FEEL RIGHT AT HOME AND THE FINANCE MANAGER IS A GREAT ADDITION TO THE STAFF! TWO THUMBS UP FOR THIS HOMETOWN BUSINESS!
Drove from Virginia to purchase certified preowned Silverado 2500. Always afraid to drive that far to be disappointed, but not this time. Daniel, my salesman, was really polite, helpful and knowledgeable before and after the sale. All of the staff was professional and courteous. I will definitely make the drive to Donohoo again.
My husband and I made the 3 hour drive to Fort Payne to purchase a truck. At the end of finishing paper work and signing agreement salesman then advised us that the vehicle only had one key but he promised to order an extra key and mail it to us. After a week we started calling the salesman who would never return our calls. We then called the sales manager who was very short with us and advised us he would have salesman return our call which never happened. We finally reached the salesman who then advised us that we would not be getting the extra key as he had stated.
We will never use this dealership again. Now we have to pay out of pocket to get an extra key after purchasing a $50,000 vehicle.
Best car buying experience thus far. Salesman, Daniel, was great to work with. If you want to buy a new car, go see them first.
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