USAA Car Buying Service Worked Exactly as Advertised
by Lexington Taylors from DealerRater.com
December 4, 2018
Matt did a great sales job. We were in the dealership unannounced several times over several months, and Matt was not always there. Billy and Michael stepped in and helped make the sales experience an overall excellent one. The USAA Car Buying service is the way to go, at least from this buyer's perspective. It relieved a lot of the pressure of buying a new car. Matt answered all our questions and was very efficient in processing the final paperwork. Maher was similarly efficient in finalizing the financing and optional services. Overall, nothing could have gone better. NOTE: we bought our first Subaru from your dealership, and were pleased with the car. One of your biggest sales incentives for returning customers, however is Carmen in the Service Department. She is a treasure--knowledgeable, friendly, engaging, thorough, etc. We may have been able to find a better deal in the region, but Carmen brought us back to your store.
by Harris, teacher, UVA fan from Charlottesville, VA
November 6, 2018
From the sales rep, Mike, the finance manager, Dan, to the GM, I had the most rewarding experience purchasing my Jeep Cherokee. Didn’t feel any pressure and answered all my questions. I look forward to continuing business with Umansky Jeep.
I was highly interested in a vehicle they had listed on Cars.com. Salesman, Dennis was very accommodating and was able to work a financing deal I could afford. On the day I was going to return with my trade in and deposit I got some very bad news about my employment situation which compelled me to back out of the purchase. Dennis took the news with no questions asked. They have not contacted me since to try and work a better deal or sell me a less expensive vehicle. No pressure at all from day one until today. This company also has a rental fleet and many of the vehicles they have for sale are from the rental business so they have been maintained well and are priced to sell.
I recently purchased a used car from Joe Bowman over the phone from Punta Gorda, FL. I can't tell you how happy I am with the level of service and professionalism that was afforded me in this transaction. Just want to thank all involved for making this deal a smooth one!!
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