I just purchased a Subaru Crosstrek from Lexus of Omaha. I live in Lincoln and Jennifer drove the car to my home to look at and test drive. They gave me a great deal and took the car to the Lexus in Lincoln dealer for detailing that same afternoon for me to pick up later. Tommy came to my house the next day for me to complete the paperwork as well as coming back this weekend to deliver my second key fob AND the CD's I had left in the player of my previous car. This experience was amazing!
First of all, the dealership is beautiful -- even the bathrooms were amazing to the last detail! Secondly, this was the easiest car buying experience I've ever had. I travelled from out of town to get my car and all of the negotiations and correspondence were done over the phone and through e:mail. I, basically, had to walk in and sign some papers and I was ready to go! It was a great experience and David S was such a pleasure to work with! I highly recommend buying your next Lexus here -- even if you don't live in Omaha!!
I purchased a 2015 Jeep Sierra from Schrier Automotive. Both Chuck Hill and Greg Friesen went over and beyond to make my buying experience a fast and pleasant one. They were very professional and very accommodating to my needs. They made me feel comfortable, completely satisfied, answered all my questions and definitely will make me spread the word to my friends about my experience with Schrier Automotive and I will definitely come back to Schrier when making another purchase. I purchased a used Jeep, but you would never know that it wasn't brand new. It's in mint condition. I'm very excited to drive my Jeep.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
We had a wonderful experience at Schrier Automotive. We worked primarily with Greg and Glenda and were very pleased with both the customer service and price/quality of the vehicle we purchased. They went above and beyond to make our buying experience a good one and we really appreciate that since we live out of town. Would definitely recommend to others. Thank you!
In 2004 I purchased a 2001 Jeep Grand Cherokee Larado from Go Auto Nation in Denver, Colorado. Biggest mistake of my life. Not only did they lie and say they performed maintenance and inspections they tried to charge me to fix problems their inspections should have found. While I loved the car I hated the experience and was hesitant to buy another car from any dealer. My poor Jeep was totaled some years ago forcing me to begin the dreaded hunt for another vehicle. I found a wonderful 2008 Jeep Grand Cherokee fully loaded for about 10 grand at Schrier and emailed them to ask for information. Not only was Glenda Friesen prompt kind and informative she was also patient and understanding. She understood my hesitancy and met it with firm reassurances that that would not happen at Schrier. When I had to wait for financing to come through she kept in contact with me and made me feel special and important. When my husband's bank wouldn't issue a cashiers check the day I was scheduled to pick up the car she went to her manager and not only asked if I could pay by personal check but also gained authorization to hold the check until the bank would be sure to honor it. That is above and beyond any service I have ever received from any car dealership past or present.. I am now a Schrier girl. I will not go anywhere else for my automotive needs. I would highly recommend Glenda and the rest of the Schrier family to anyone seeking to purchase any vehicle.
Today I walked in and was greeted by Mike at the front desk. He was really helpful, and walked me through the approval process which i have no experience with. He was really friendly and answered all of my questions. I left with a new car about an hour later. Im kind of in shock at how well this went. It was quick, easy and he was really friendly. Thank you Mike!!
I came in just to ask a few questions because i was thinking of starting a lease for a new car! I have never done this before and Chanler was very helpful. She walked me through what all would happen and payment plans and everything. I left knowing exactly what I wanted and with a plan! I love this dealership and highly recommend it. Based on my visit I experience excellent client service.
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