Through the process of searching for a vehicle, I had become very disheartened and disappointed in the experience. That is, until I met Joe from DeCozen Jeep Dodge. He was respectful of my time, knowledgeable, and extremely professional. He took an experience that I had started to dislike more than the dentist and made it fun and pleasant.
Ana was amazing. She was very helpful and knowledgeable. She answered all my questions with kindness and professionalism. I really recommend her. Her customer service was very good. I'm very happy with her service.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I have the most amazing experience with an unbelievable dealer! I was given the freedom to make decisions about the custom options I wanted for my vehicle. Andrew was very helpful and impatient when I knew how we wanted to have this car. I highly recommend these dealers and salesmen. Thank you again!
This dealership is an absolute pleasure to work with. Not only will we be repeat buyers from this 21st auto group but Lawrence has a customer for life. He did headstands to find the exact car for us and we could not be happier with our purchase. We would direct any of our friends and family to him. Our purchasing experience was so effortless and the follow up service is just as great. If you're in the market for a used luxury car, this is the only place to go.
The process was flawless and so easy. Andy was enthusiastic, so easy to work with and was always looking out for our best interest. At no point did I feel pressured like I have at other dealerships in the area. I would highly recommend coming to them if you are in need of a new vehicle.
Andy did a wonderful job of helping us with this purchase. He really goes above and beyond in every aspect, he topped off our gas tank when he didn???t have to and was even willing to drive to fairlawn for us. Overall excellent service, would come back again.
2nd purchase from this dealership and could not be more happy with it! Andy was superb and put in a ton of hours to make sure that I was confident with my purchase and that my Traverse was the perfect fit for our lifestyle. Thank you thank you!
I must say European Auto Expo really offers the best cars at the best prices. If you want to find a fully loaded Lexus with free maintenance you definitely need to check these guys out. Thanks to Zach your credit application always gets a guaranteed approval and you can even get some extended warranties for your car. I'm really pleased with the service and with my new Honda Accord
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