Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
Purchased a '05 Jeep Grd Cherokee Limited from S C Sales in Houston, TX. Owner Marcel Arnaud is a true professional in every aspect! Outstanding "Customer Service"; even calling me the next day to make sure I had made it home safely. Mr. Arnaud is the main reason I traveled over 300 miles to purchase the vehicle from him. He made me feel comfortable with his genuine good nature and sincerity!!!
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
The overall experience was Amazing This is my 3rd car so if you are looking for a great sells man Ask for Bob. Recommended and you will not be disappointed we’re not family and purchase all of our vehicles from USA
They provided me with personalized purchase experience. Their prices are no-haggle but their vehicles are very clean. You deal with the same person start to finish, no hand-offs to different people. Small, family owned operation. Felt good buying a car from these guys.
Overall service was great. However your loaner car policies need to be reevaluated. They are so not customer friendly, sufficient, or convenient. I struggle to understand how I can notify you 24 hours in advance if my car breaks down umexpectantly.
Great and friendly customer service when I visited the location. They provided me with all the necessary resources required to purchase vehicle. Will recommend them
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