Love the personality of the reps and they are always eager to help! They don't push you into buying more than your original budget and won't bother you about it! They also will let u browse the lot on you own, and all there cars are unlocked! I absolutely love there transfer program where they will transfer vehicles to your local stores without an obligation, and many transfers are free! Only complaint about Carmax is that I feel the cars are a bit overpriced, but it's worth it in the end for there customer service!
We were "car sighting" and we wanted to check out the KIA. I was not 100% for a KIA buy my husband said there are a lot on the road, it has a 100,000 mile warranty, and right now we can get 125% of value of our existing vehicle. Great day and great people, drove home in a new 2018 KIA Sportage. I feel good in it. Wish it got little better mpg, but I'll live!!!
The was the easiest new car purchase I have ever had. The trade value was top notch and the purchase price was competitive. I expected resistance on the price I was expecting to pay, they matched the best deal I negotiated with by another dealer further away. This is a car dealer, and yes they are in it to make money. Be informed using all the resources available and don't expect to be deserving of any more, haggling make a car buying experience miserable.
I'm driving my 4th new Ford Escape purchased in the last 12 years, and all four Ford Escapes have been purchased through sales rep Dan Behmer. Dan's customer service skills are outstanding, and when I return to Whitmoyer Auto Group for my next Ford Escape, it will be because of the amazing service I receive from this dealership and especially, Dan Behmer.
They were extremely knowledgeable and helpful through the entire process. Zero pressure only helpful info. It was a great experience!!! I would recommend this dealer to anyone looking for a new or used car.
The customer service with Tirk was great. I came in just to get an idea of what I wanted. He was not pushy in any way. He just answered my questions and allowed me to test the cars I was interested in. The buying process was simple and not stressful.
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