I was really, really pleased with my experience here. The salesperson I worked with was friendly, helpful, cute with my kids, and not at all pushy. I was able to find my dream car at an amazing price, and it is in perfect shape (I had verified by Les Schwab before purchase). I found out that they make sure ALL of the cars are in perfect shape before they put them on the lot (fix any problems in their car shop before they sell them). They're would definitely be the first place I stop next time I needed a car, or the first place I would recommend to any family or friends looking for a car.
I've always had a very positive and prompt service on my vehicle. Friendly, knowledgeable, and take the time to explain things to me. Vehicle maintenance can be something you put off because you don't want to deal with it - I don't feel this way when working with Brent Brown Toyota Service Department.
A good or bad experience with any business a lot of times depends on how well prepped you are for the transaction. Given I do doc prep / review for a living and was thoroughly prepared for anything they might need, I did not have a negative experience with LHM. All Sales /Financing / Service Contracts were honored and I am happy with my purchase. If you do decide to purchase there have your employment history, pay history, references, LOEs and anything else they might need ready before you decide on a vehicle. Keep a log of all correspondences for reference and go with the flow. If you do that, your experience with LHM I believe will be hassle free and you'll walk out of there with the vehicle of your choosing.
We were in the market to purchase 2 vehicles. One we knew exactly what we were wanting and had actually found Velocity by looking for that vehicle. We searched around for a few weeks but kept going back to the vehicle that Velocity had listed due to the lower price, lower mileage and overall value. We finally pulled the trigger yesterday and went in to test drive the vehicle. Instantly fell in love and ended up finding another vehicle on their Draper lot for our second purchase. Between Ty, Cory (American Fork location) and Efrain (Draper location), they made the process extremely painless, got us the cars we wanted at a great deal and worked with us on our trades. We walked out with the payments we wanted, the vehicles we wanted and literally no hassle or pressure from anyone. Nothing makes me want to run the other way then being hounded by a salesman instantly and feeling pressured. We felt none of that here with Velocity. We couldn't have been more pleased with the service and quality we received. Thanks again for the great experience. We will be sending friends and family your way.
I purchased a used 2007 Lexus RX-350 that I could use mostly as a "snow vehicle." I was satisfied with the selling price of $10,400, but they caught me off guard while signing the documents, and they added a $300 charge for a theft recovery system (basically frame etching). I usually don't purchase dealer add-ons but they slipped this one by me. I was also informed that the vehicle had a Mark Levinson package on it (which when purchased new is $900). It's too bad that such a high-end dealership tries to nickle and dime you to death!
Understands cars well and helped me find exactly what I was looking for! If you're looking for a car, I definitely recommend this guy.
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