9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service...
Brandon was patient, thorough, informative, personable, and not pushy at all throughout my entire buying process. Not for one minute did I feel pressured into upgrading this or that until I had made my decision on an item. He brought joy and personality to the information he presented me with so that I was able to make the most informed and knowledgeable decision in a vehicle that I could have possibly made. All the staff were genuinely excited for my purchase and what it meant for me and reinforced that if I had any issues, questions, or concerns that I could contact them at any time.
The car I bought from East Side Auto was a great deal with honest sales people so willing to help. There was no pressure to buy at all. I felt like family the moment I met the sales people. Yes hail damage but nothing I couldn’t get fixed if i chose to. Great experience and honest advice!
I notified the internet person I was coming to look at the used vehicle that was on Cars.com. When I got there the car wasn't even there, it was at the remote detail shop about 20 miles away so I had to wait about 2 hours for it to be finished and driven back to Mauer Chevy. When the car arrived it was different than the one they posted on line. It had a different color convertible top and a different color interior. I did finally purchase the vehicle and drove it home. I examined the rear tires and they looked a little worn so I took it to a tire shop and they told me it had 4/32 of tread remaining. Maybe that is legal but i think it should have been pointed out to me and should have been replaced.( I guess buyer beware, probably my fault) Other wise the people at the dealership were pleasant to work with.
Always friendly never disappointed when I walk out.
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