We had a great experience with frank at star auto mall on Nazareth pike. Thank you frank for finding us the right vehicle for our needs. It was a pleasure working with you. We will definitely tell our families and friends to come see you if they need a vehicle. Thank you frank
I think star auto mall is one of the best dealerships in united states. I will take the 4 hours drive any day to come to Bethlehem, Pennsylvania to buy a car from frank. FRANK is truly an asset to star auto mall. THANK YOU FRANK
Great dealership. There was no pressure and they were very friendly and helpful. They stayed open way past their closing time just to accommodate me. They were fair and reasonable with their offer. I would definitely buy from this dealership again.
Worked with used car manager directly. Did not waste my time I have my top dollar and they met my price which was aggressive. Then they have communicated very well through the 3 week process as I am 1100 miles away
After dealing with 3 local dealerships and having a terrible experience at two of them, I decided to expand my range a bit. Emailed the dealership to see if they would want me to stop in even though it would be close to their closing time on a Saturday. I received a call from the sales manager Joe and he said if I could get there before closing time he would be happy to assist me and earn my business. I made it there with only 10 minutes to spare. I already knew which vehicle I wanted so I didn't have to test drive and all that. Still took about 2 hours to get out the door with the new car. Some of this was due to the finance person going over all this "extra coverage" that they offer and it sounded like it was included with the purchase of the vehicle to make sure the customer is happy with everything. You find out at the end of the speech that you have to pay for this extra coverage if you want it. Would have saved about 10-15 minutes if they just asked up front if you want their "extended warranty" coverage to which you can just say "no" and move on to the next step. While going through the paperwork process, salesman Shawn went ahead and cleaned up the vehicle and prepped it to go. Signed off on all the paperwork and away I went. Kudos to Shawn and Joe for their professional yet friendly attitude and willingness to help even when it was time for them to leave for the day.
Although the vehicle sold before I could get there (didn't put down a deposit), this dealership accommodated everything that I needed. Price that I wanted was agreed upon via email, which some dealers won't do. No complaints.
They are all friendly, personable, willing to help and answer any questions. They even went the extra mile.... my daughter saw a stuffed Unicorn with a Chevy shirt that they were using to hold onto a phone charging cable.. she's enamored with unicorns. They didn't know were the unicorn came from but when I came in to pick up my plates they had found one and came out with a stuffed unicorn with a Chevy shirt for my daughter! Amazing thoughtfulness!
Facilities are clean and service personnel are courteous and knowledgeable.
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