I have found this dealership to be a well run, professional organization. My experience involved a cars.com search with a early afternoon trip from a Rochester suburb to Evans to review a specific used car. A natural issue for anyone trading a used car is perceived vs actual value of the car being traded. This was seamless at Evans. My car had come mechanical issues (at 135,000 miles most cars do) and Evans was fair and reasonable when valuing my trade. That allowed me to focus on the late model low mileage certified Chevrolet that brought me to the dealership. I couldn't find anything wrong! Not with the finance (3.09% APR from their banker vs 4.29% my credit union offered); not with the expedited paperwork; nothing. I'm a fussy quality engineer. Evans matched my attention to detail. No question. I will not hesitate to consider Evans in the future. Of course, the new-to-me late model Malibu has been terrific. This is my fourth Malibu (Impala before that). Great car at a great price.
Although I did not visit the showroom or the dealership at all I did communicate with both sales staff and management through e-mail. They were responsive, provided me the information for which I asked, and gave me their bottom-line, out-the-door price. They followed up to ensure I got the best possible attention. I am impressed and would definitely consider buying a truck from them. The reason I didn't give them a perfect score is that I only have limited interaction with them.
I was looking at a different vehicle to feel safe and comfortable on the days when I have a long commute. I have chatted with Mickey about all the things my perfect someday vehicle would have. After I had tested a different car Mickey called to say she had the car I really wanted. So I went to drive that car instead. Mickey had found the car I always wanted but thought would be be the next one. This is a car I will drive for many years. Mickey puts in all her effort for every customer to be sure they love the car and get a great deal. I simply can not say enough positive things about not only my experience but also the experiences that I witnessed my family receive. All top of the line.
Mickey was just amazing, she made the whole experience as painless and possible for us. She got us into the car we wanted and bent over backwards to get everything done even though it wasn???t easy! I???ll recommend Mickey to every single person looking to buy a vehicle and we will never buy from anyone other than Bridgeland auto & Mickey again! As for the rest of the staff they are great people and so friendly they make you feel right at home! Thank you so much we can???t thank you enough!
Samantha was fantastic throughout the whole process. The environment was one of the best I’ve come across in my car buying process, everyone in the office made you feel welcome and they were very friendly. Even after my purchase the communication was fantastic and I still felt like a priority!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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