I gave it 5 stars because it deserves five stars I would recommend this dealership to anybody and Douglas made us welcomed at the car dealership and made sure everything was good on the vehicle before we took it very nice guy
Thank you so much to Ivan Garcia for being a great liaison during our repair process. I was so very pleased and impressed with his service and knowledge! Extremely happy and will be a long time customer.
so very happy with Elk River Ford, aka Cornerstone
by Kim from Minneapolis, MN
October 9, 2018
We purchased new Escape from sales person Mike Zwilling and discussed financing with Jason Bentley. This was an amazing experience and probably the best I have encountered. No pressure tactics were used, and we trusted Mike and Jason were giving us good information so we could make a well informed decision. Mike listened to what we wanted in a car and definitely delivered.
I have recently purchased a new F350 pickup and had nothing but a wonderful experience. The trade in value they gave me was great and speed of getting the deal done was fast!
I also just brought two different vehicles in for service. Jeff was my service manager for both and was very helpful. One of the vehicles was a RV that needed to be fixed right away, of course right. Jeff was able to get it fit in and fixed on time for the trip! Thank you!!
The second vehicle was a F150. Again, Jeff slid it in and got it fixed on time! I would also like to thank Heather and the lady that helped me get F150 loaner! All are running great and have zero issues.
The only problem I had, hence the average rating on "Quality of Repairs" category, was finding the issues on both vehicles I had serviced. With the RV I was told it ran fine when the mechanic took it for a test drive. Jeff called me back right away with the update as to where I explained there was a service done and plugs were just replaced, and suggested that a/some coils maybe the issue. I'm no mechanic and figured this should have been figured out by the mechanic. There was two coils out and once fixed the RV ran great!
Same with the F150. The mechanic couldn't find the problem and said the only thing it could be was that I was using the wrong non coded key. Again, Jeff let me know of this right away and gave me some options. I opted per Jeff's recommendation to leave it there overnight. The mechanic did figure out the problem later that evening and I was able to pick it up in the a.m.
All and all Your team helped me out and got me back on the road again!
Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere!
The people in the business office, especially Alex, were very helpful and pleasant. Ryan, my sales guy was awesome as well.
Adam, Kristal and the team at Luther Brookdale went the extra mile to make sure my Yukon-Denali purchase was a great one. This is the second Denali I have purchased from this dealership and they continue to over deliver. Their service department is awesome! Contact them for a great vehicle buying experience!!
I cannot Thank the team enough at Luther Brookdale - Especially Adam and Nicole. They made purchasing a vehicle a smooth process. This is our 2nd vehicle we have purchased from Luther Brookdale and we will definitely be back. Everyone is so friendly and willing to help....Thanks Luther!!!
I have purchased 4-5 cars from Brookdale Luther Chevrolet and I am never disappointed. I always ask for Dave Warner (Sales) and Tiffany (finance) as they treat you like family. No hard sale what so ever like you typically get from other dealerships. Keep up the good work guys. I highly recommend checking them out!!
Purchased a new 2018 GMC Sierra and could not have been more happy with the experience at Luther. The entire team I worked with was great and helped ensure a smooth buying experience. Especially my experience with Adam Prekker in sales. He ensured I made an informed buying decision and worked to help me through the entire process. Biggest thing to me was Adam was not pushy at all just willing to help get all the information I needed to make a good buying decision. Thanks for the help in buying my new truck!
They were not the closest Chevrolet dealer to us. We went there because of a great advertised price and a 5 star rating for the dealer. We bought a car then changed our mind because we found a better deal elsewhere. Lenzen located the same vehicle a considerable distance away, matched the price, accommodated a few other wrinkles we presented and couldn't have been nicer through the process. We're driving the exact vehicle we wanted and extremely happy with the price. Mike did a great job explaining the features of the Equinox and making the whole experience stress free. Mike Hellendrug and Jeff Lenzen took care of us extremely well.
Purchasing a used car was great experience. Our salesperson was very friendly and made the process enjoyable. As part of the purchase, the manager agreed to touch up a scratch on the vehicle. The service department was very polite and accommodating. I greatly appreciated the use of a complimentary loaner. Most importantly, I love my new Chevy!
Brought my Suburban in for minor warranty work and received incredible service from Adam and Tim. These guys are true pros. I will be back.
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