Worked with used car manager directly. Did not waste my time I have my top dollar and they met my price which was aggressive. Then they have communicated very well through the 3 week process as I am 1100 miles away
We ended up spending a lot of time here, but it was because we weren't completely prepared. The gentleman who helped us, Ian, was an excellent salesman. He didn't push or rush us for any reason, and he was incredibly patient while gathered everything that we needed. We ended up driving away in with a new car and paying what we had in mind when we walked in. If you're looking for a new car and don't want the pressure of a greedy salesman I would highly recommend this dealership.
I brought my 2015 Ford Escape in for a complimentary oil-change as I recently purchased the used vehicle from Ciocca Ford. The service tech who completed the oil change also did a complimentary inspection and discovered my rear brakes were dangerously low and needed to be replaced asap. The Service Advisor, Mike called me and gave me several options and helped me make the best decision for my vehicle and my budget. I was impressed with the speed of the technician who was able to handle the additional service work and still return my vehicle to me at the time I needed it returned. Mike communicated well throughout the whole process and let me know what to expect. The process was so smooth and I felt confident that the service being performed on my vehicle was quality work. After having my car back for a week now, I am really happy with the work that was performed. I received a great value by taking my car to Ciocca Service Center.
The entire team at Faulkner gave my husband and I an extraordinary car buying experience. I was very particular about what I wanted and they were outstanding with helping me get what I wantedwhich was great for first time purchase out of state. Awesome team...from internet sales to dealer to finance dept.. Thanks Faulkner!!!!
As my first time purchasing a vehicle from a dealership, it went very smoothly. The whole process only took about and hour. Pam helped me out a lot with picking out a car and making sure I was getting the most for my money. Charles was very helpful when filling out the paperwork and offering extended warranties and such. Very friendly and helpful staff!
Had a situation where I hit a pothole and ruined a tire, contacted a couple of more local dealers to get Road Hazard repair as I live about an hour from flemington. The local service centers once they heard that the vehicle was NOT purchased there, had reasons as to why they couldn't get to it. I called the flemington service desk, the service representative not only made room for my service call, but arranged for a loaner as well. Maria was assigned as my contact and she kept me appraised of the progress of the repair. As well as calling the road hazard insurance company and coordinated the coverage with my needs. Two days later, I got my car back with four new tires (another one had a slow leak and needed replacement), at a very reasonable price.
As soon as I met my salesman Adam I felt very comfortable.
We told him what we were looking for , price range, and had the deal.
All involved treat you the way customers should be treated. We are very pleased and will tell family and friends, after all word of mouth is the best advertisement ,keep up the good work. Thanks
It was time to turn in our leased car. We mad an appointment with Steve because he had sold us 2 previous cars. We told him what we had in mind for our next car and he pointed us in the right direction. I liked the 2019 Buick Oncore. I test drove it, decided it was the one and Steve took over from there. Again, he made it a fast and painless experience
I finally got to actually buy a car from these guys. Had been looking but wasn???t ready and still have excellent service. I went there today not looking for specific car but I New these guy would have or find me something that fit my needs. No pressure family feel is why I returned. Everything up front no games and help me with a loan with not so great credit after so problems. I would come back and absolutely recommend. Also thanks for champagne guys!! Have a great thanksgiving!!
They are all friendly, personable, willing to help and answer any questions. They even went the extra mile.... my daughter saw a stuffed Unicorn with a Chevy shirt that they were using to hold onto a phone charging cable.. she's enamored with unicorns. They didn't know were the unicorn came from but when I came in to pick up my plates they had found one and came out with a stuffed unicorn with a Chevy shirt for my daughter! Amazing thoughtfulness!
Overall service of my vehicle was nothing less than outstanding.
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