I called them first before I go there, they said they still had the car, but when I arrived, they told me the car was sold already like 5 hours ago. They didn't even check the storage when answering your phone call.
Ken and Erin did what they needed to to make sure that we got the deal of a lifetime. Ken never gave up he tried and tried each time he saw us to get us a New vehicle now we have a 2018 Malibu and we love it
I bought my 2017 Silverado at Capitol Chevy and always have it serviced there. Everyone is so polite and professional! I have been using Capitol Chevy for around 15 years and have always had good experiences there!
I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
Very friendly and knowledgeable experience. Diane Asher is a great sales consultant that puts you at ease. Russell Boyd will do all he can to get you the best deal possible. Great people to do business with.
we met joshua medonald when we came in???he tried to put us in contact with another agent who had contacted us previously by phone but turned out to be busy???so joshua worked with us???he found us a car we were both happy with on the second try???he was always knowledgeable, courteous and professional???we???ll be driving the car we decided on home
No price haggling. The salesman gave the bottom line price which was very reasonable. He was responsive via email and ready to finalize the deal when I arrived. Absolutely no hassle or pressure. Fabulous customer service. I've been buying bew cars for 25 years and this dealership was the BEST I've ever dealt with.
What a pleasure to do business with this dealership. Family owned and operated since 1937 these people know how to make car buying easy. No pressure and they will get you in and out of there faster than any other store I have bought a car from. They do not keep you there all day like the big city dealers do.
Thank you Universal for being so flexible and being able to fit my car in for service on the same day AND also fix it so I could pick it up that day!! I have dealt with a lot of dealerships and I have never had a negative experience with you all. I appreciate all of you and your customer service each and every time I visit.
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