Yesterday, I got a car from Bergey???s Chevrolet for the 3rd consecutive time. After working with Matthew Cerefice on the previous two, I went straight to him for the third. Each transaction was unique, but this one was complicated and dragged out more than a week. Matt handled it excellently and was great at staying in touch with me throughout. When we finally got to the signing stage, it went quickly, without a hitch. I used Bergey???s service for my previous 2 vehicles and will continue to do so for my 3rd. This is a family-run dealership that evidently supports work/life balance for its employees, and employs good people. I highly recommend supporting it by shopping there for a car.
Jake Levine was our sales person and he was nothing short of AMAZING!!!! From the minute we arrived to the dealership (which was 6:30pm on a Friday) to the minute we left (9:30pm) we never felt rushed or like we were keeping him there after hours. He was extremely courteous, knowledgeable, personable & fun. I was unsure of what I wanted to buy but in no-time I was seeing the car I ended up buying just after telling him what we were looking for. I am truly amazed by the service we received from him & Jon in Finanace. I still am blown away that I walked into a dealership not sure of what I was going to get, traded 2 cars, set up financing, paperwork complete & out the door in 3 hours. That has NEVER happened before. I even went back the next morning to bring our 2nd car we were trading in and he answered a few questions and showed us some things inside the care; rather than blow us off because he already sold us a car. He even offered up his cell that I can text him with questions. I have NEVER had this amazing service anywhere else. Give him a big raise because he totally deserves it. Thank you!!!!
Jake Levine and Jon Hall provided a comfortable buying experience. I received honest answers to my questions and I was very pleased with the way I was treated.
I would will recommend Ciocca Chevrolet to my friends in the future.
Dealership clean. Dog friendly. Joseph Ali went out of his way for me. Got my husband and I hot dogs, coffee and knows his cars. Arranged a ride home for my husband after I agreed on the purchase. I want his service skills. Tiery in finance answered all questions and I stayed in my budget. No pressure from him. Exemplary customer service skills. I would buy another vehicle from Joe. Only time I bought a car and sales impressed me. :) good experience. Good team. Even the young men didn't let me leave missing my easy pass.
Great team (you do not need a review so you get a pat on the back. This is the downfall of companies. People spend to much time trying to get a 5 that everything else suffers. As I stated the experience was great. However this side of the experience is going downhill. Do your job everyday the best you can, enjoy it or get out. I HATE this side of your business, do not let it consume you) you do your job well, keep up the good work. Get rid of the survey.
I???ve always dreaded the sales experience of purchasing a new vehicle. I was blown away at the treatment I received when purchasing my Chevy Equinox. It was stress free and actually enjoyable! The entire staff was extremely courteous. My salesman Tony went above and beyond in making sure that I was pleased with my experience! I would recommend this dealer to anyone in search of a new vehicle!
Tony Isabella was amazing from the start!! His calming demeanor made us feel so comfortable and pressured free! Our 3 year old drew him a picture and when we went back in a few days later, he had it hanging on the wall! Wife was in aww to see that! Patrick Benner made signing the papers very smooth and easy. Everyone we dealt with was top notch!! Definitely will be returning!
We had a great experience with frank at star auto mall on Nazareth pike. Thank you frank for finding us the right vehicle for our needs. It was a pleasure working with you. We will definitely tell our families and friends to come see you if they need a vehicle. Thank you frank
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