After the service engine light lit & checking with On-Star, I was advised of an emission system issue. When I took the still under warranty vehicle to the Dealership Service Dept., I was advised the vehicle was unsafe to drive. Lisa the Service Advisor was told of our scheduled out-of-state trip. she advised me the replacement required, the wiring harness may take weeks to receive and install. The Dealership went out of its way to provide a loaner and our original p[ans did not have to be altered. In total the problem took 19 days to correct. Lisa called and kept me informed as to the repair progress thru-out the period and reassuring me that everything was taken care of and the vehicle would be ready upon our return. It was ready for pick-up on our return with just a couple signatures required. This was the fourth SUV I'd purchased from Mike Anderson and service like this is the reason I will keep going back.
Carl Weatherspoon was amazing in taking care of my needs and making sure the air conditioning unit and media screen was taken care of properly, in a timely manner and not too much of an expense from my own pocket . He made my experience great!
Mike Anderson does a very good job in the service department Mike Olson went above and beyond was very kind. I was sitting there and I was hungry they even gave me a ride across the street to Cracker Barrel and came back to pick me up. If you want great service or you want to buy a new car I would highly recommend Mike Anderson Chevrolet
Great service and a friendly environment and st...
by D.Smith from Chicago IL
November 28, 2018
I had a great experience with Kenneth Barnes as my dealer. He was very knowledgeable and patient in the process of me getting the car I wanted. Definitely ask for him when you go to Webb Chevrolet in Oak Lawn. I was there for 5 hrs and he didn't complain or disappear on me, which let's me know he was dedicated to helping find the best option for me. Thanks again Kenneth!
I just bought my 2nd vehicle at this location thanks to Miguel. 1st vehicle was the Chevy Spark Oct 2013. I have received so many compliments for this car from strangers. July 2018 I bought my second vehicle an amazing Chevy Silver ado 1500. Miguel worked with my budget and my credit issues, to get me in the right vehicle. Formally owned a pick up truck this new truck is not foreign to me. We worked together to get the right vehicle that fits my needs. Miguel thanks again for your help!
went to webb chevrolet looking for a new suv from the moment we got there the service was great jesus castellanos did a great job showing us diffrent types of suv he did an awesome job i highly recommend you to ask for him if you looking for a specific vehicle he did a great job we came out driving a brand new 2018 chevy equinox.
I came in just looking hoping to trade my Malibu and thanks to Pablo Bear and Dennis Reilly i got a great deal on a new car and got the one thing I really wanted in it. Love this place, so friendly and helpful from the salesperson to the service team.
I had a great experience doing my car shopping at Grossinger. The staff was extremely courteous and respectful and I was really treated well. My salesman was Abdul and he is a great asset to the dealership. He has great customer service skills and I thoroughly enjoyed buying car through him. He was very professional and also kept me smiling and entertained during my entire visit. We had a long negotiation process but I was never insulted or mistreated for giving any kind of offers. The manager and finance team including valet team was excellent. This is the first dealership I have been to where I left happy and smiling. Yes I bought a car from them and also traded in my old car. I got a good deal. Will highly recommend to my family and friends.
When I walked into the dealer, Paul was the first person to welcome me and he was so nice, not aggressive at all and soft spoken. Normally you get over the top aggressive salesman that make you feel so uncomfortable when you are car shopping but he was the total opposite and I was so pleased to work with him. The whole process was wonderful and I will definitely return to him for future purchases.
Derek and Gustavo were both great! I ended up working mostly with Derek. He was very knowledgeable and answered all of my questions. The sales process went extremely smooth. I found the vehicle on Cars.com, test drove, and made my purchase all within a week. The facility was nice, as well! I highly recommend this dealership!
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