Great service. Dave Francis, Kevin Casto and Mike Barnette went above and beyond to ensure we were given the best possible deal. Each person promptly returned calls and answered all questions with ease. Dave even came in to the dealership on his day off to follow through with our transaction. We will return to I77 Chevrolet.
So far we are basically satisfied with our experience with I 77 Auto Group. We love our Traverse and our Service needs, which have thus far been limited to normal maintenance needs have been provided in a very satisfactory manner. Purchase of the car was good and we are pleased with everything with a couple of exceptions. Our salesperson unfortunately mislead us (probably just a mistake on his part) when he went over all the features of the vehicle, he told us that we had WiFi and also specifically assured us that we had the weather forecast feature available on the info panel. Subsequently we discovered that we have neither. When asked, OnStar advised us that all we needed was for the dealer to upload an update to provide the WiFi and Sirius advised that we needed to pay extra for the weather app. This has been frustrating to us and the dealership has not responded favorably to our inquiries regarding these issues, particularly the WiFi. Otherwise, we are pleased with our Traverse and I-77 Auto!
Just wish it wouldn't have taken so long to purchase the vehicle. It seemed like they was just a little short handed the night I purchased my truck. But overall the crew did the very best they could do. It wasn't their fault that there was so many deals going at once and not enough employees to assist. But for the crew itself they done a great job.
I made appointment to have car checked .They made sure they would have parts in stock if I needed them before bringing in the car.Which saved me a wasted trip.They were also able to work in extra service that I requested after appointment was made.I was very pleased with the service that I received.
Very prompt,friendly. The facility was very nice and accommodating to those getting service done. Sales staff was friendly and helpful as I walked around the lot looking at vehicles while waiting , but at the same time they weren’t pushy and allowed me to look. I have always been very pleased with Mark Porter GMC. They have always treated us like family.
Very helpful and patience when explaining the procedures. Very knowledgeable on the vehicles. A very friendly group to deal with. This is the 3rd vehicle we have purchased from them. Have been very happy dealing with them and vehicles we have bought.
We scheduled an appointment and took our vehicle in for an oil change. The oil change was performed and the tires were rotated. Vehicle was brought to the front for us and upon opening the driver's door, I noticed some grease spots on the carpet. I immediately went inside and had the fellow who took care of us to come outside and look at the grease spots on the carpet. He said that was unacceptable and went inside and had the mechanic come to the car and clean up the grease spots. This was the first time anything like this ever happened.
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