4 Wnter tires on; alignment all done in short period of time
by SWKEMP1 from DealerRater.com
December 3, 2018
I ARRIVED FOR MY 9:30AM APPOINTMENT TO HAVE FOUR TRUE WINTER TIRES INSTALLED AND ALIGNMENT DONE FOR MY 2016 cx5. THE WORK WAS COMPLETED IN A SHORT PERIOD, WITHOUT A MARK ON THE PAINT. NEW TIRES GIVE THE RIDE A SOFTER AND MORE STEADY EXPERIENCE. AFTER A NEAR MISS WITH A TRUCK LAST WINTER IT SEEMED TO BE PRUDENT TO ADD THE EXTRA TRACTION THIS WINTER.
The Chevrolet Silverado was our third vehicle purchased from Charlie's family of dealerships. Our only regret is that we didn't find Charlie's sooner! Mike Poulin, our Salesperson was great listening to our needs and finding the right truck. He was right there with follow-up, but not too much. Tom Towle, the General Sales Manager was also very helpful and made us feel like family. Eric Lindholm, the Sales Manager made the closing easy. He said he had been at the dealership many years and it showed! The whole experience from start to finish was a pleasure. We'll be back!
Jed was friendly, informative, and not pushy. Charlie's offered a great price on the used vehicle. I would recommend emailing Charlie's or calling, they were able to make an offer well below the website listed price.
We found the salesman, Mike Poulin, to be very pleasant, helpful, knowledgeable, and attentive. The negotiating process for a lease versus buy was new for us. As it evolved, we became less satisfied with the lease option, and chose to go with the traditional purchase of the vehicle. The process of determining the trade value was the same process that we have dealt with for several decades with numerous dealers. All said and done, we ended up with a very nice vehicle, and the trade value we desired. We would highly recommend Mike Poulin as a sales contact at Charlie's Chevrolet to our friends and family. Thank you.
Great customer service! They were completely booked and couldn’t give me an appointment, but they let me drop the car off for the day in case of a cancellation and got me right in.
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