I walked on to the lot at Chevrolet of Wooster wanting to gather information about the new Silverado. I was met by Mr. Book. He was very informative on the models, he showed me exactly what I was looking for and didn't try to sell me anything that I didn't want. The whole experience was 5 STAR! Definately will go back when the need to buy arises.
I worked with Shane, who was quick at responding, and was nice enough to send me pictures via email and text. I selected to work with this dealership, as they had an unbeatable price. We ran into some struggles with my old/current lease in the middle of negotiations, that I wish could have been worked out before my drive there, but all was resolved.
John was my sales man and he was awesome! Greeted me as soon as I walked in the door. Took me on the test drive and knew the vehicle well and was super kind and optimistic about the entire process. I came here to look at a vehicle to see my options and left with a new ride.
Called to see if we had a recall on our Cobalt,they confirmed there was,had to wait a couple days for parts,so we made appointment, dropped car off and work was done in the time they said,a bit of extra work was needed to make it right and they took care of it and covered it too. Thank you Brother's Chevrolet
The service at this dealership is like non other they know how to keep their customers coming back, we drive an hour to buy from this dealership because they are loyal to us as we are too them. My whole family buys from them now.
Just bought our third vehicle from Jon Conley. We waited for him to come back from vacation rather than see another salesman and it was worth the wait. He AGAIN nailed it. Kept us within our budget and found what we wanted. As the two times before he was an absolute pleasure to work with. I’ll never shop anywhere else for a vehicle. Thanks AGAIN Jon and Serpentini for meeting our every need. You guys rock!!!
I actually completed a deal over text messages with Casey before I even arrived. I told him what I could spend and what I wanted for my trade and he made it work! I also added a few things to my truck and the service department was excellent. I traveled almost 50 miles to get the salesperson and service I was looking for. I had turned down offers over a 3-year period that I just could not afford until Casey did everything he could to sell me my truck. I cannot say enough about this dealership. If you can't work with Casey and the service manager, you can't work with anyone. Really genuine good guys.
Awesome experience ...did not pressure me into anything ...was able the vehicle at the monthly payment I wanted... Answered all my questions .. I recommend serpentitni to anyone wanting to buy there dream car...
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