by Annabell Jimenez from South Lake Tahoe, California
October 16, 2017
Both Ron’s and Yonathan were great to me they worked with me in getting me the best deal very pleasant environment and I would definitely recommend this dealer to others interested in purchasing a new or used vehicle. I purchased a GMC Terrain and I’m very happy with my new car
My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!
Israel was a great salesman. He answered all our questions and showed us all the Toyota Rav4???s on the car lot. He explained all the different models and their features. Very nice and no pressure to choose a specific model. Michael was our finance person and he was super friendly and made us feel very comfortable. We went through all the paperwork in minimal time. I would highly recommend Dolan Toyota to anyone shopping for a new car. This dealership is definitely A+++ and the whole car buying process was amazing. Judith Stephenson
After doing a lot of research I really wanted to test drive the rouge. Sport. WOW was I pleased. Chuck was great no pressure just the faxes. Did not need to go any place. Everything they promised me they did. Happy to do business with such professionals. Thanks chuck and everyone who made the magic happen. Oh and that little Rogue Sport is super.
I did alot of price comparsion and shopping before I decided to buy a Nissan. I called before going and Chuck Sinclair was the salesman who answered. He made time for me within hours. I drove home in a new Murano that day. I asked him a zillion questions. He was able to answer every question to my satistaction. There was no pressure whatsoever. If I owned a business I would have offered him a job. I asked him how long he'd been working in car sales and he said about 25. I left there with a stack of his business cards for referrals. Each one is worth a $100. You want a truly great car buying experience? Ask for Chuck. He's the best you'll see!
I went into this dealership because of their truck selection and I was not expecting to buy, but... I found a GMC Sierra I couldn't pass up on. I don't get the negative reviews I read, my experience with them was outstanding, I felt as if they were upfront, honest and transparent throughout the whole buying process. I would definitely recommend them.
I was greeted by Joseph and he was exceptionally kind. I needed a few other things, like forgotten backpack from vehicle and some things from the parts dept. He retrieved my backpack and escorted me to the parts dept and was very pleasant even though he was very busy. Jennifer was also very helpful and kind. Great service!
Today, my faith in car dealerships has been restored. Excellent experience!! The process of buying a car today was so pleasant and so peaceful. I walked away with the perfect truck at a very fair price. The truck is exactly what I was looking for...exactly!! Thank you to Tom and Mike for helping me through the car buying process. Great care was taken for which I am deeply thankful!!! I am so thrilled with today's process that I am now thinking about purchasing a Tahoe, in another few months.
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