Trevor was honest and friendly the whole buying process. However when it came to trying to sell me the extended warranty and other options he was very very high pressure. It made me uncomfortable at times with this high pressure sale technique. He wouldn't take 15 no's for an answer. These products must be highly profitable for the salesperson and owner. Buyer be aware of that.
I walked into Dearth on a Friday afternoon and told the salesmen what kind of vehicle I was looking for. They said "We have that car." The rest was made easy. Keith was pleasure to work with. I picked up my beautiful silver Encore the next week. Thanks Keith and Dearth for making the car buying process a pleasure.
We had a wonderful experience with East Madison Toyota. Mr. Nathaniel Oyamada assisted us as the sale representative and it’s just because of this gentleman who was soooo friendly and informative the process went on very smooth. He also took care of the post sale assistance by making a customized video explaining the features of the Highlander XLE we bought. We would give 5/5 rating to this gentleman for making it a pleasant experience for us with East Madison Toyota.
- By Sudharshan and Rashmi
A satisfied customer is the best business strategy of all!
by Mamahiggs from DealerRater.com
December 0, 2018
Thank you to everyone at Schoepp who helped create a seamless buying experience! I was in the market for a new SUV. I reached out online ( let???s be honest, this day in age we all prefer to take care of biz online). Sent an email inquiry???an immediate response (insert applause). Secured a time to come in for a test drive and discussion. No further questions and boom??? I was driving home in my new, very sharp looking Jeep! I???m a returning customer and look forward to continued business!
I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
My son came home from school, some six hours away over the Thanksgiving weekend. Upon his arrival, the brakes were making a horrible sound. I made a quick online appointment, for Friday after Thanksgiving, hoping that the car could truly be looked at on such short notice, and concerned that his trip on Sunday would need to be delayed. I called Wednesday early ans spoke to Jack. He said he would do his best, but they were very booked. Not only did they look at the vehicle, but Steve made sure the vehicle was ready for me on Friday. No small feat considering there schedule, but also with the unexpected amount of work the brakes plus required with such low miles. Symdon Chevrolet is truly a wonderful place. They bent over backwards to see that my son was back on the road Sunday in a safe vehicle. I am very thankful.
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