It has been my experience when dealing with the service department that they need a total reorganization to improve customer service. The service at the Chevrolet and Cadillac dealership in Jennings does not favorably compare with other service departments that I have dealt with in other cities. There is little coordination between the parts and service personnel to show when a part has been received for a service. They fail to notify the customer that the part has been received so the customer can schedule their vehicle in for the required service. When talking to the service representatives, their reply is that they are too busy and understaffed to follow up on each customer. The parts department doesn’t always inform the service department that the part has been received. So the customer keeps waiting to be called by the service department. This call is usually not made. I would hope the management at the Jennings Chevy dealership make a change on how the service department operates to provide better customer service in the future. A larger service department would help tremendously.
I recommend this car dealership. We had a pleasant experience .Ms. Nicole was helpful and straightforward. She let us look around at our leisure and did not stalk us through the parking lot like most car salespeople you encounter. She answered all our questions. I have yet to encounter a car dealership that I think trustworthy and totally honest but I would go back here again and ask for Nicole!
Awesome service and helpful and friendly staff. My buying experience was hassle free.
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