Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
I have been with this dealership for 50 years in Elkhart and would not plan to go anywhere else. Great customer service and quality cars.
I would recommend Naquins to anyone that asks me about their service and cars.
I saw this truck on cars.com, but it was over 2 hours away so I wanted to make sure it was going to be worth the drive. Long story short, the day I went out on the test drive, a check engine light came on. I did not end up buying it that day, but they gave me a call and told me the code was not serious (bad spark plug connection). All plugs were swapped out and all the heads were cleaned out. They did this in one day and the next day I came out and purchased the truck. I wasn???t able to get out to the dealership until after they closed, but they stayed after for 45 minutes to wait for me to get out there. It has run great since and I have not had any problems. Truck has very low miles for an ???06. Great dealership and they work hard to make sure you have what you need.
Dropped of my vehicle for service and a particular suv caught my attention very friendly sales people with a no pressure approach highly recommend saures and there staff i woiluld buy another vehicle in the near future from them again
Great experience in purchasing my GMC truck at Sauer's GMC
by Tim from DealerRater.com
June 21, 2018
Very good experience in purchasing my 2006 GMC Sierra on 5/25/18 from Sauer's GMC. Tim, the salesman along with the business manager, who wrote up the purchase did a good job. Also very nice of dealership and service manager to lend me a towing hitch for my truck, since could not remove old insert on my traded truck. Was in a real bind otherwise because of scheduled camping trip for the Memorial Day weekend.
My car buying situation was different that any other time, Gary and Matt were great and extreme professional and cared about my Wife and my purchase of our new Jeep. They looked at many different cars with us and helped us choose the best option for us. I will come back to buy my next vehicle from these guy and will recommend them to my friends and family. Thank you again guys for all the help!
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