when I contacted the dealership I had the pleasure of speaking to ron lockwood
it was a internet inquiry he was helpful and a pleasure to talk to because of his professionalism I purchased the car he went ten steps ahead and asked if I needed the car transported I said yes he also arranged that too more dealerships should take note of a classy place.
I had a great experience when taking my car in for a strange noise coming from the engine. Despite the issue being abnormal, the service was still done in about a day and shuttle service to work after I dropped the car off was very convenient. Mark was great and letting me know what was going on with the car and explained the issue well to a non-car expert (me). Thanks again for the great service!
Could not ask for a better experience! Very professionally done from beginning to end! Best finance guy in the business with Mr. Poling. My next truck will be a dirty Max and will be back with the same guys
I needed a new battery and only had an hour before I had to get to class, ( I???m a college student) and Rick said it might not be done till the end of the day. Stressing I said Ohkay and then started to make arrangements to get to class. Then Rick told me to wait and he???ll see what he can do. A half hour later he comes back and says my car is done and he found someone to do it. I was so thankful for him and was so happy he got my car done in time for me to make it to class.
Problem with doors not latching after opening after a freezing night. Doors will open going around curve if you are not aware of latching problem.Tailgate will not unlock in cold weather. I understand this is recall but after four times back for same thing is upsetting. Very worried grandchildren will not be protected in an accident. Cost over $14,000. to trade in on new one. Don't want to loose that much money. What is a man to do? I like HUMES FORD of CORRY, disappointed with FORD COMPANY.
Had a sports car that I have been trying to get rid of for 2 months. I had no luck selling on my own so I started checking dealerships since I needed an awd for the 8 months of Winter. Instead of the same old, same old, they seemed to be interested in helping me out of my sports car. I set a time to go back on a Saturday. I looked at their inventory and found a awd I liked. I researched my car and there's for about 3 hours that Fri. Night. I had a price in mind on Sat. They made there offer and I told them I thought it was too high. The owner was on vacation that day but they called and sent pictures of my car etc. to him. After a few minutes we agreed on a price almost where I wanted to be and I told them I wanted a full tank which they did. I am very happy. There was also a minor tire problem which was taken care of within 15 minutes of my visit to the tire store. Bill Goodwill was great to deal with as he is in no hurry and does not pressure you. The other 2 people in the office that day were also very helpful. If you need a nice car go see them.
We are very happy dealing with Hallman???s. They always are able to find the car we want in our price range and even in the color we want! Can???t say enough about John and Ron!!! We are very satisfied.
My salesman, Jeff Waid, at Erie Auto Credit was great. He promised me he would find me something and he did! Within a week of me going there, I was in my vehicle! The whole crew was very pleasant and nice! Thank you for a job well done!
Ashley guided this process for us completely--trying diligently to discover what the cause of an undercarriage noise was. The mechanic worked hard to discover it as well. And as they narrowed it down (had to repair several parts that needed repaired or replaced anyway), they finally discovered that it had to do w/ the front brake pads/rotors. Because this was a noise that they had tried to locate and repair on a previous visit (about 2 weeks prior), they gave us some cost breaks/discounts because we had spent about $2,100 for all repairs and maintenance over the 2 visits. They also gave us a loaner vehicle to use while they worked on our car--over the Thanksgiving weekend. We had planned to travel to NYC to visit our daughters for the holiday and wanted our vehicle to be in tip-top shape for our trip, but since they needed more time for repairs, they loaned us a courtesy vehicle (free of charge, except gas), and our trip went off without a hitch. Thanks to Ashley, and the whole staff for their attention and courtesy!
Walked into the Harborceeek location, was immediately greeted by a helpful friendly staff. Josh and Damon were amazing!!!! I ended up purchasing my new car the next day!!! I couldn't be happier!!!! Thank you for everything.....love my new car!!!! You guys are the best!!!!
I have owned several Dodge RAM trucks. My latest Truck was a Ram 2016 Diesel engine and still under warranty.
The Truck showed up as a def system error and would shut down within 145 miles. I contacted “Transitown” (the local dealer) and Chrysler to address this since my truck only had 20K miles.
Although Chrysler, who according to “Transitown” was told they needed to replace an approximately $1,600 part which took over 3 weeks to get in and many calls between dealership and Chrysler to fix was stressing on me and I’m now stuck in a rental vehicle since my truck was inoperable.
After Chrysler rushed the part in and Transitown replaced the part my light came on again the very next day which took them over 3 weeks to replace. I already made plans to turn in my truck for a new model with a crew cab. Now I’m on the road over 150 miles away with the same issue showing on my screen.
Needless to say Transitown miss diagnosed the problem and my truck was ready to shut down as I pulled into the dealership in Erie Pa.
I was extremely fortunate that Shawn Stanbro at Gary Millerat Chrysler dealership in Erie PA. took my truck in immediately understanding I was now stranded on my way to N.C. to get a new truck.
Without Shawn Stanbro expertise on looking at my 2016 Ram and diagnosed the problem as being a bad wiring harness issue for the def system issue, I would have been stuck again.
His technicians took the time to show me the issue. Ordered in the part and it arrived by the next morning. They fixed the real issue and I was on my way by 8:30 am the next morning.
They even shuttled me to a local hotel for the night and picked me up the next morning.
I made it NC just because they actually took the time out of their busy schedule to help me. I would TOTALLY recommend anyone who has a Ram diesel truck to go Gary Miller Dealership. Their staff was exceptional and I can’t thank them enough!!
Their knowledgeable and honest staff did everything to help me out. If it wasn’t for Gary Miller Dealership and Shawn Stanbro along with his technicians I would never have bought another Ram Truck.
They are excellent in customer service and deserve my gratitude.
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