This was a great Black Friday shopping experience. I got a truck with less than 6,000 miles and a Lifetime Powertrain Warranty on top of it . I would recommend this dealership for anyone needing a new vehicle. The entire place worked together as a team to make sure I went home with my dream vehicle. Thank you Hutch and the whole team. You did an outstanding job communicating with one another to make my car buying experience easy.
They listen to the customer. And do what they can to find a vehicle for the customer. They make sure the customer is very satisfied with the vehicle they bought. through out the purchases and after they leave the lot.
Forest Lake Chrysler has far and away the best dealership I have been to. From the moment we walked it they moved with urgency and purpose. As busy parents with two kids we did not have much time. They quickly identified a car that matched our needs and even did a dealer trade to get us the exact options within one day. I could not have asked for any more from them.
Rob was easy to work with. I appreciated how he truly listened. I enjoyed taking a test drive alone, most places want to ride with you. It made me more comfortable, helped me really see myself driving the vehicle, otherwise you just don???t feel like yourself driving a stranger around. I didn???t feel pressure at all during my purchase. Rob???s coustmer service made for a great car buying experience. I would definitely recommend Forest Lake Chevrolet Cadillac to friends and family.
We had some credit issues and came to this dealership as they were recommended to help people with credit issues. We found a car and filled out our paper work and waited 24 hours for our approval. After submitting extra paperwork we were still waiting only to find out that the financing guy had left for the day and we were going to have to wait until the third day to finalize our purchase, We were ready to walk away and go somewhere else when they finally found someone to finish our paperwork and deliver or car. I felt that we were treated very poorly and the sales person almost lost a sale due to the poor performance of the financing person. I would question myself if I would ever return there if I was in the market for another car.
Rob was outstanding. We were in the area decided to stop and look after reviewing the website. We knew what we were looking for and Rob worked with us diligently to get us a deal we could all go home satisfied with. We would recommend seeing Rob for your next purchase from Forest Lake Chevrolet Cadillac.
Employees are always helpful and have excellent customer service skills. The service center always delivers great customer service. Almost always have loaner car available so that I don't have to miss work to wait for my vehicle.
I can't say enough positive things about my experience. Rob was by far, the most honest and down to earth salesman that I've ever worked with. He truly cares about the customer and not just making the deal. I am going to recommend him to anyone that I know that is planning on making a new or used car purchase.
quality service department personnel, very helpful.
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