This is the third auto that has been purchased at Don Franklin Ford in London, KY by my family. The customer is treated with respect, never rushed to make a quick decision about a purchase, and any questions are answered with knowledge about the vehicle. I would highly recommend any one that is interested in purchasing a vehicle to go to Don Franklin. You won't have to look or search at any other business.
I got timely follow up when I called in to inquire about a car. The salesman was friendly and knowledgeable and I felt completely comfortable around him. I've bought several cars from Don Marshall and this certainly won't be the last!
Everyone I dealt with was friendly and efficient. It was undeniably the best customer service I have ever received at a dealership! It’s true that at Don Franklin, you’re not just a customer because they treat you like family! I highly recommend this dealership. You can buy a car anywhere but you can’t find this type of outstanding service anywhere else.
We went to Don Franklin Ford after all other dealerships fell through. We spent the better part of 5 hours looking at 3 or 4 different cars, one of which the company offered to have brought it for us. They were hospitable in every way and the gentleman who helped us wouldn?t stop until we found a great car at a decent price. Though it took longer than expected, we ended up with a great deal on a luxurious car. I will be shopping for cars here from now on.
I live in Knoxville, TN. The dealership had someone meet me in Jellico to test drive the truck. I purchased the truck and they delivered it to my home clean and with a full tank of gas. They kept every promise made involving my purchase. Thanks Chase Thompson.
I bought my Nissan Armada new in 2013 from Van, which was the best salesman as far as were concerned. The other day my husband took it off the curb. Immediately after that my car started to make a clicking- clunking sound. I was to leave for Georgia the next day. I stopped by and they put it up on the rack and found that the brake cables broke lose from the clamp they were in and the emergency brake cover was starting to rub off. they retied the brake lines up and set me on my way with no charge. Jaime waited on me and he is very professional and friendly. I had a non eventful time purchasing the car, in other words NO grand wizards as I call it. I was told the bottom line price on the car, after researching and making sure it was a deal I purchased it. I hated buying cars in the past but not now, thanks to Don Marshall dealership and their wonderful auto lube department. that's the thing also the repair place wasn't even the service dept. it was their lube place at the bottom of the hill. I highly recommend and will purchase from them in the future. Thanks Jaime, Don Marshall and servicemen for getting me back on the road.
I went down to Somerset from Louisville blind as to what type of dealership it was, and honestly, it was great. The staff let me take the truck out for a spin (even in the rain), then went over the strengths and weaknesses of the vehicle for my needs. We got rolling on numbers pretty quickly, and after a quick back-and-forth, we settled on a number that everybody could live with. The whole thing was pretty painless, and I'd recommend the dealership to anyone.
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