Smoky Jennings in Palmyra has phenomenal customer service. I went in for an oil change and was told the 4th oil change was free. I was shocked but pleased and when they brought my car around it had just been washed. Wow-I was impressed with their customer service.
They continually exceed my expectations!!! Amazing employees and service!!!!
As a side note, the woman I met while waiting was from Godfrey which is approximately 50 minutes away and she ALWAYS comes to Smoky Jennings because of the great service!!!
We both appreciate great customer service and I know I'll will definitely buy my next vehicle there!!!
I love my Cruze and especially my wife
by Csi Powell from Lubbock Texas
December 25, 2018
As a family car it's all you need even with a car seat you can seat four very comfortable .we drove it to California and back very nice ride.
I am in love with the car that I got! The dealers were very concerned with us and our well being and welcomed us. They were pushy but also worked with us. There was an add that stated Black Friday deals on ALL Honda’s and Chevy’s at Susan’s Automall. When we got their they said that ad was incorrect and it was only for Chevy’s, which is suspicious AND false advertisement.
Happy little car
by Little Red from Fairborn,Ohio
January 13, 2019
Although at first I thought it might be to small for my family. But it is surprisingly roomy. Has pep and everyone seems to think it’s a sports car. Ha!! I haven’t had a SPORT car in over 25years “I’m old”
I found a car on their website Friday night. Went to go the next morning to check it out. Ray was great. Super easy to deal with. The car was in great condition, exactly as he promised. Was an extremely smooth transaction, we never felt pressured, if anything, it felt the exact opposite. would go back there anyday to buy a car!! Thanks Ray and Eddie! I love my new (used) car!
by Saints fan from Thibodaux,la
January 3, 2019
Car met initial family purchase the car now. Engine power train problem began at 57,000 miles/6 year 2 months. horrible. Senior citizen driver. No other option.
Had a few cars picked out before I arrived. Called ahead and they had them ready. Customer service was no frills, to the point, bottem dollar. Nothing fancy, but they know the high end cars and were very helpful. Would go back
I AM A CAR PRO READ THIS REVIEW
by CarExpert1 from Humboldt Iowa
January 9, 2019
I’ve driven this car for 87k miles and I’m the original owner. Comfort is ok. It’s a Chevy not your grandmas buick. But for a small car it rides decent. Interior design lacks storage space. You sit too high, the center console needs to be bigger. Performance. My car has a 1.4l turbocharged engine. Now it’ll do 0-60 in about 10 seconds, it’s not a racing car. But it’ll get up and go decently fast up until you hit 45mpg because it doesn’t have a lot of torque but hey it’s a cheap car. Gas mileage is great! If I’m going 60mph I get 38-43mpg if I’m doing 75mpg I get 32-35mpg. The handling is amazing winter driving was no problem just use common sense. This car is a GREAT bang for your buck. You get great fuel economy a stylish design a nice sporty side. Now reliability. I live in northern Iowa. It was -23 degrees actual temp. It remote started perfectly fine outside no garage. I’ve driven 87k miles with no engine issues I get it serviced regularly and please run synthetic oil don’t be stupid. All the electrical works perfect the car shifts smooth. It is a good car for the price
I was 'kicking tires' on a specific listing, they were good about responding. I ended up finding what I was looking for within 2 miles of my house.
Commuting in comfort with low cost of ownership
by Rocket Engineer from Orlando, FL
January 1, 2019
I am the original owner of a loaded 2013 Chev Cruze Eco with every option except the sun roof and factory navigation. This vehicle has almost 80,000 miles. With the exception of a few recalls, this vehicle has never been down , and it is driven everyday to work with round trip of 74 miles for almost six years. It is quieter than a Toyota Corolla. My mileage is 35 mpg which is mostly highway at 65 mph. The car remains attractive to me.
I bought a 2007 Toyota Tundra. It was in really good shape. A little high on mileage, but not bad for a Toyota truck.
They did not pressure me, gave me a fair price for my old truck and gave me a good price on the truck. I bought the extended warranty but I expected to have to put some money in It. It needs new breaks and I am voluntarily changing the timing belt to protect myself and the engine. Other than some new filters and some new oil and a few minor light bulbs - that is it after some very good mechanics inspected it.
Ray did not guarantee anything and that is how they roll. You can purchase a warranty to give yourself some peace of mind.
They helped me with financing and made it easy for me. You never know what you are going to get especially with a used vehicle. I have had good luck and bad luck. These guys did not lie or misrepresent anything.
I think I got a really good deal on a four door Tundra with four wheel drive and they treated me fine.
Love it all
by Redskin Fan from Goldsboro
January 7, 2019
I love my Chevy cruze It's great on gas. It is reliable on the road and very roomy for trips. Me and my wife truly enjoy it. It's our vacation car.
I just bought a cream puff 2001 dodge pick up with only 26,000 miles on it. It could not have been any closer to what I wanted and in much better shape than I could have ever anticipated. Victoria was so helpful and kind through it all and I thank her for her help. I love my new buggy and I am so lucky to have found such a quality truck.
Safe and Reliable
by Curlyy.locks from Barnegat, New Jersey
January 6, 2019
As a young 20 year old who commutes every day to work and school I can say this car does it’s job and does it well. Great on gas, comfortable, compact, and large trunk space for those long days of shopping. I would definitely recommend the 2016 Chevy Cruze LT to a first time car buyer looking for something that doesn’t pack TOO much punch; but just enough to get you to where you need to go in a timely manner.
Most honest people great dealer nice people they will work with you and get you going they are super friendly I would definitely buy another car from them
I love this car.
by Terryjack from phoenix,az
December 14, 2018
I have owned and soldChevrolets as a proessional and this is one of the best products that Chevrolet has made. I use the car for all of my family's transportation needs.It is the best chevy I have owned.
Our vehicle was in for an oil change. The service department was quick and efficient.
Car is poppin' for the price
by SatisfiedSean from Elkhart, Indiana
January 7, 2019
Definitely feel like i got some bang for my buck on this one. The Gas mileage is OUTSTANDING!. Sleek little car with a ton of interior space and ridiculous get up and go for such a tiny, gas saving engine. I think overall to say I am pleased would be an understatement.
Our experience at Westown was great. We called ahead to make sure that the car was still available, Joe insured us that it was. When we arrived it was waiting for us at the front door to test drive. Joe was very helpful in answering our questions and along with finance, was prompt in getting the paperwork done. We will definitely return to Westown for any future purchases.
by Nancy from Sandusky
January 5, 2019
The one problem I'm having with the car is,there is 1 bang I hear at take off every day. The mechanic couldn't find anything wrong. I'm taking the car back and leaving it overnight. It only happens when the car is cooled down.
What a wonderful purchase experience. From my first contact via chat to the signing of paperwork everyone was friendly, considerate, and just plain ole nice! Please give Corey a try when you are looking for yur next vehicle and tell hom Kenny sent you!
It's the car no one knows about.
by DAVID from HICKORY HILLS
January 2, 2019
I'm glad that I decided to go back to driving a Diesel. Chevy has done it right this time around. I would buy another one.
Smoky Jennings staffs are awesome! They are really good take care of my truck while oil change and inspection.. Service dept came to me that found some issue with truck and they gave me options for repair. I definitely recommended to anybody come their business.. T H A N K Y O U!!
Car gets great gas milage
by Df3500 from Minerva ohio
December 15, 2018
I needed a car to commute 45 minutes to work, even though I own the "bare model Cruze" (doesn't have all the fancy bells and whistles) it's a great reliable car that gets bout 34 mpg for me.
I was leaving for a week on vacation when my car started acting up. I called Russ (my salesman from a year ago) and he had me drop it off that Saturday. The Service Department looked at it on Wednesday, ordered the part and fixed my car before I returned from vacation at no cost to me as it was covered under my powertrain warranty. I was super excited that they went above and beyond to bring my car home for me. I want to personally thank Derrick (hopefully I spelled it right) for keeping me updated while I was in Tennessee and for making sure everything went smoothly. They are definitely one of the best automotive teams I have had the pleasure of dealing with. Thanks guys!!
Nice looking Car
by Diginc from corona CA
December 4, 2018
The Cruze is a very dependable car. Very Good on gas interior has a nice look to it. The Cruze has helpful safety features .
Brad Miller is very knowledgeable regarding jeeps. He goes the extra mile to help his customers and is very patient and understanding. He is great!
Fun little car
by Chrisseese from Dahlonega Ga
December 3, 2018
This was definitely a fun car to own. It was the LT RS and was fully loaded. Gas mileage was great. For a small car it had a lot of interior room. Easily able to fit 4 adults. The only reason I sold it was that I moved on to my dream car, a Camaro.
I bought a 2006 Chevy Silverado from this dealership and have been very pleased with the truck. They gave me a good deal on my trade and were able to find a very reasonable loan with a good interest rate. They are family and locally owned which is awesome too.
Very reliable car great condition
by Joe from Columbus in
January 5, 2019
Must see to appreciate very clean low mileage non smoker car. Excellent condition won't find a better one around for this year. Very well maintained awesome driving experience all around.
I've just purchased a car. While I haven't taken delivery as of yet the interactions with sales personnel and financial personnel have been stellar. Initially I was treated professionally and now I feel like family. Although I'm an out-of-state buyer I be been treated as though I was a neighbor. Can't wait to take delivery thanks.
Built very cheap
by Disappointedcustomer from Sundridge
January 3, 2019
This cat cannot handle a canadian winter what so ever...almost everything in the interior broke from the cold. We were very disappointed in this car for many different reasons. After owning it for over 1 year I just want to get rid of it. I've never had such a horrible veichle! I would trade it in immediately if everything on it wasn't broken already.
...most people do not take the time to write positive reviews. So for every negative review there are potentially hundreds of satisfied consumers.
I purchased a vehicle from this dealer sight unseen. I called and Ray answered the phone. I asked him if he could sell me the car over the phone. I had to trust that the vehicle was in the great condition as stated in the ad.
I made him a reasonable offer which he accepted.
Within minutes I had the paperwork I needed to complete the sale. They offered delivery to my home for $175. A very reasonable price that saved me a 4-hour round trip.
When my vehicle arrived and was exactly as described.
My first call to Springfield Auto Mall was Wednesday night and my new car was in my driveway Saturday morning.
Thank you Ray and everyone else at Springfield Auto Mall for making buying a used car a hassle-free experience.
I took a huge leap-of-faith buying a car I had never seen.
Thank you for your honesty and integrity.
Worst car Chevy product ever
by Cw from Atlanta Georgia
October 31, 2018
This cars is not safe in GM needs to be ashamed for making car like this. They need to be held accountable for this type of vehicle
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