The entire process was flawless and great. Beginning with Angela my first contact, to Bob, the salesman and finishing with Angel. Everyone was professional and very friendly. Bob's knowledge of the car on the test drive only made me more eager to purchase the vehicle.
by Carol D. from Toledo, OH
September 13, 2018
This car is a fantastic value! Performance is great and reliability is at the top of the list! I would recommend a Chevy Cruze to anyone looking for a sharp car!
We had a great experience at Gengras! Jessica Spevada was very helpful and made the process very easy! We definitely would recommend the dealership! Everyone associated with the process was extremely helpful!
By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn???t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn???t try to jazz up and sell me a car or features I didn???t need- but had me lay out everything I wanted (and didn???t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the ???big boss??? for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn???t just sell me a car; he sold me his trust.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
16 years of fantastic,professional & friendly service
by Godislove from DealerRater.com
November 30, 2018
I've had dozens of excellent, professional, courteous and friendly service work over a 16 year period. ALWAYS treated like a valued customer, ALWAYS treated with respect and kindness. In return, I have also treated them exactly the same. No bad experiences here at all, unlike Crowley in Forestville, who took my money and gave me the WORST experience in car service in my entire 58 years. Stephens is a cut above the rest. Organized, professional and articulate. Biggest mistake I made was not buying my new car at Stephens. I've never had one single bad experience.
without the frustrating experience of having to wait for a special tool to come in to recalibrate the blind spot radar damaged from an accident, everyone was wonderful to work with. The delay of getting the tool in was not the fault of the dealership, but rather Mazda corporate.
Definitely a car to count on
by Arturo5 from Chicago, ill
December 31, 2018
Awesome vehicle and definitely a gas saver. Still feels like brand new! Was actually my dream car, feels great to have had accomplished it and proud its chevy.
quick and easy, polite people comfortable wait room
Just got it!!!!!!!!!!!!!!
July 5, 2018
It's great so far, but I didn't pay much attention, when I first got it, because I was too excited about getting a newer car.
The interior isn't set up for convenience. Things are really to close together and the console needs less clutter and more space for things like phones,wallets, etc. Again I love my car, just should of looked at it closer instead of being excited to get a newer car.
May advice to anyone looking to get a new car (5 yrs or less) just look for practicality and not looks and grander.
Great customer service. Repairs were made in a timely manner and everything was explained to me as to what was done. Plus for me, they washed my car.
I would recommend this dealer to anyone who are in the market of buying a car also because i purchased my car there and i know how they are. Very good company and people.
Started looking at their website for a late model used GM with low mileage. Found 2 that interested me, so I made an appointment to see them with Charlie Melnick, the Salesman. Decided the Verona wasn't quite what I was looking for but the 2016 Chevy Cruz was promising. We took the Cruz for a drive, and this was it-the car I was looking for.
I liked working with Charlie, he was honest. low key, and he listened and answered our questions. Signed the deal on Tues, and picked it up on Saturday as we asked. The following part is impressive:
After they already had our money and we had the registration they didn't abandon us. Charlie STILL took the time to familiarize us with all the operating features of the vehicle before we drove off. He even helped us set up out Onstar account.
OnStar is only available on GM vehicles. Try it. I have never seen the kind of service ONeill's gives it's customer from any other dealership of any other make of car. Our first, but not our last car from O'Neill.
Both Charlie Melnick and Lou the Finance Manager, were pleasant, informative and knowledgable of the GM cars.
O'Neills has a great location at the intersection of RT 44 and 202/10 in Avon. If you are seriously looking for a car look no further.
Buying a car from J&M was the best car buying experience by far! I worked with Vinny who was more than patient and accommodating with me. Being a young female trying to buy a car can be very difficult, but Vinny made my experience easy and smooth. He was honest about any and all details in regard to the cars. He dealt with me calling him multiple times a day to ask questions or even just check on the status of my vehicle being ready! He did his best to make sure I got my vehicle before the holiday. He made sure he put me and my child in a safe, reliable vehicle. I would highly recommend J&M to anyone looking to purchase a vehicle...in fact, I already have! :)
by pudge from Grand Rapids
July 18, 2018
The car meets most of my needs and has a a nice Eco system(switches to battery when stopped), which gives great gas mileage. The only thing I wish is that the air would still stay full blast while running the battery. Other things I wish it had was an option like my Colbolt that you could charge phone when not running.
Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
Sporty and economical
by Wardster from Liberty Indiana
July 9, 2018
Love the ride,looks,and fuel economy great car for the money made in America and as good as the foreign competitors for less money and just as reliable
My two contacts were with Harry The salesman and Steve in the finance department. Both were extremely knowledgeable and professional. Let me just start by saying I live two hrs from this dealership and Harry made the one day prossess a pleasant experience. Steve in the finance department was also completely professional and answered all my questions with confidence and knowledge. I would definitely recommend this dealership to people I know, and will definitely consider this dealership in future vehicle purchases.
Tyler Impressed us so much with his attitude toward life and his attention to us as customers and our needs. The tour he provided us with the dealership showed the pride he has in Bandfon and in the Hyundai product he represents. We were so impressed that we purchased 2 new Sonatas.
So Far, So Good!
by Fleeflee from Pell Lake
August 25, 2018
I've only had it two days but I am pleased with the performance. The ride is nice and the gas mileage seems to be good.
It was our first experience bought the car out of NY state. The process was smooth, the price was fair with great customer service and finance. We found many cars to choose in our first visit and down to Nissan Rogue 2018. Special thanks for Gerald Sales person who so patience and genuine showed us the best deal and kept us update till we finalize everything. It was awesome!! And we were pleased that Eddie, the finance manager able found us a best rate for our car loan. And thanks to Janet who did all final paperwork fast and through. We will recommend this dealership with no doubt. We wish our new car will last for years and we will have a great rides thru the years!
Being from Waterbury I have many choices here, but saw a vehicle on line that interested me. Took a ride just to see it and Vin came out, didn???t pressure me just talked awhile then took it for a long ride, not just down the street. Really got the feel of it. I liked it so we worked some numbers, gave me more for my trade in than I thought I would get. Worked out great.
Peppy and fun to drive!
August 12, 2018
This is the cruise limited hatchback Premier model with the wide profile tires. It handles extremely well and is quite Pepe even with that small turbo charged engine. Gets great gas mileage and is comfortable
Rob had extensive knowledge of the car. Both Rob and owner had a no pressure approach and we would recommend this dealership to anyone buying a vehicle.
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