I was appreciated Mr. Ben was mad cool and very patient with me and explained to me everything I needed to know.. I recommend anyone and everyone to come see him.. he will bless you and put you in the car you need
Professional service I woke up this morning looking to get s
by John Rissa from DealerRater.com
November 1, 2018
I woke up this morning looking to get some tires for my 2015 Chevy Silverado I came by Ourisman Mitsubishi and Used Cars Howard Embden came out to greet me and we talked and I ended up purchasing a 2018 Mitsubishi Outlander GT I had a really good experience and I???ve got a really good price. Howard was very courteous and Polite Iam a proud owner of a 2018 Mitsubishi Outlander GT
Great friendly service and very cooperative staff, especially Howard Embden! I am very happy and glad that I came to this dealership. My experience has been nothing except receiving amazing service and would definitely recommend this dealership.
Friendly and professional demeanor of all employees.
Especially Eric Garner. He went the extra miles both at every step of purchase to ensure I got the car I wanted., He continued several contacts by phone to ensure quality service and inform me of process. A special service not often found!
Finance dept extremely professional and helpful.
I have bought several cars at Bayside and also continue to use Bayside service and car care because of their overall excellence and personal support from all departments.
,Friendly and professional demeanor of all employees.
Especially Eric Garner. Went an extra 10 miles to ensure I got the car I wanted, continued contacts by phone to ensure quality service and inform me of process.
Finance dept extremely professional and helpful
I wasn't really ready to buy I was looking at a truck. Went in and talked to Troy (salesman) after talking with him we went on a ride I came back and worked with Mike I believe used sales manager. He worked with me as I didn't have my vehicle with me. We made a deal and went on with the process. Fast forward a couple of days. Needless to say I had an issue with the truck. Nothing big and nothing they knew about before selling it to me. I called and spoke with Mike. He took care of everything for me. He went above and beyond to make sure I was taken care of and happy. I can honestly say I was happy with the way I was treated here. I will recommend this dealership to any one of my friends. These two guys were a pleasure to work with and when the wife is ready we will go back to see them. Just to prove how good they are I live 1.5 hours away from the dealership. Thanks guys for the great experience and look forward to doing business again.
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
Tom Hodges is a reputable dealership with excellent customer service. My significant other and I had originally gone in to purchase a used vehicle. As many people know, a car is a huge investment. We had done our homework, and had aimed to leave that day with a used vehicle, 60k in mileage and an average warranty. Instead, we left with a brand new Mitsubishi Outlander. We couldn’t be more pleased with the purchase - they had parts on order for what we wanted added, suggested dinner in-between as we waited for the financial paperwork to be processed, and even stayed far past closing to ensure we left that night in our new vehicle. Pat and Jeremiah were excellent to work with on financing, Dallas was a knowledgeable and friendly sales representative and Tom truly sealed the deal for the whole experience. Not many owners would be there well into the evening to ensure we had the best experience possible. There is no question as to why this dealership has grown into what it is today. Thankful and will be sure to send customers their way.
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
Purchased a new Lincoln MKZ yesterday, the salesman, Narh Caternor was awesome. He explained the difference between three models of Lincolns, which helped me choice right one for me. I came to Koons, Silver Spring after visiting dealerships much closer to me on more than one occasion. I highly recommend them to anyone.
Loved my sales rep. Most pressure you big time to buy. She did not. She answered all my questions, but did not make me feel like I had to buy the car or else as every other dealer I visited did. For that was the main reason I purchased my car there, and I would go back in a heartbeat to get another car in the future.
I stoped in to check out a passat i seen online through cars.com. I ended up getting an r-line they had on the show room floor. "Z" was very helpfully, everyone was friendly and the process was quick and simple. Love their desktop screens. The only reason i didnt give them 5stars was they do not give you a full tank of gas with the purchase. Z claimed they only do it for new vehicles even though this was a certified pre owned. I've purchased several cars in my lifetime and weather they were new or used the dealer always filled the tank up. I previously bought a cpo passat from the fairfax vw and they filled up the tank.
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
As usual, Mike Seed provided excellent service and attention to my needs. Mu 2009 Impala is operating exceedingly well but am preparing to purchase a new vehicle within the next 4 -5 months. My first stop will be at Ourisman to to begin the process.
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