After having an oil and filter change, we noticed a swishing sound. My husband pulled the air cleaner and discovered that some 'tabs' were not place properly. He fixed the problem and the swishing sound diminished. Not a big deal, but it would be nice if it wasn't there.
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
Quick timely service. Got our vehicle in for diagnostic in a couple of days that worked with my wife's day off. Communicated issue and repaired in one business day. Professional, courteous, and priced comparably to other dealers.
This was by far the smoothest and most enjoyable car buying experience I have ever had. John the Sales Manager and Dan were both extremely great to work with. The negotiation process was very fair and no-nonsense, and the purchase was quick and easy. I would certainly recommend this dealership for those looking for a new or used car.
Woke up last Tuesday morning with a dead battery in a 3 year old truck. Called Zimbrick up to see if they could get me in to get a new battery as soon as possible. I was told to come in as soon as I could. I arrived to the dealership at 8:20AM and was out by 9:15 – 9:20AM. Could not ask for a better service being I had requested this service at the last minute. I would give the service staff an A++++ for customer care.
But would give the GM Corporate Engineering division a D- for a poor electrical design that causes a battery to not last more than 36 months. To Many bells and whistles on this truck that are not needed.
If it were not for the quality of service that I had received, I would get rid of this truck for a new Toyota when my loan is paid up in February of 2018.
I can't begin to tell you how much my wife Lynette and I appreciate the experience we had with the Zimbrick Chevrolet staff in Sun Prairie. From the moment we first walked in the door to discuss our options, to the point when we drove off the lot with our new Equinox, the whole process was very satisfying. Everyone involved including the sales rep, sales manager, and financial rep were very professional, helpful and most of all...made the experience fun and easy. Jim Kauppinen needs a raise and promotion. Awesome sales rep! I'm 52 years old and have purchased a number of vehicles in my life. This by far was the best purchase experience I've had. I will definitely recommend this dealership to family, friends, and anyone else who is looking for a new vehicle. My father, god rest his sole, would be very proud. He worked hard for 35+ years at GMAC. I am a true fan of Chevrolet, and Zimbrick Sun Prairie made it possible for me to drive a very nice new 2017 Equinox. THANK YOU ALL!
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